Job Title: Service Coordinator – HVAC Industry

Location: Qatar (Preferred candidates available in Qatar)

Salary: QAR 4,000 – 5,000

Key Responsibilities:

� Scheduling & Coordination:

Plan and schedule service appointments for HVAC technicians, ensuring efficient resource utilization and timely service delivery.

� Customer Communication:

Act as the primary point of contact for clients regarding service requests, inquiries, and follow-ups, ensuring excellent customer service.

� Order & Inventory Management:

Manage parts orders, monitor inventory levels, and ensure technicians have the required tools and equipment.

� Documentation & Reporting:

Maintain accurate records of service activities, including work orders, service reports, and customer feedback.

Prepare reports on service metrics, technician performance, and customer satisfaction for management review.

⚡ Problem-Solving & Issue Resolution:

Address and resolve client concerns, facilitating effective solutions between customers and technicians.

� Team Support & Training:

Assist in onboarding new service technicians and provide administrative support to the service team.

Skills & Qualifications:

� Education:

High school diploma or equivalent. A degree in business administration, engineering, or a related field is a plus.

� Experience & Technical Knowledge:

Prior experience in HVAC services, customer service, or a similar role is preferred.

Basic understanding of HVAC systems and terminology is beneficial.

� Communication & Problem-Solving Skills:

Strong verbal and written communication skills for effective client and team interactions.

Ability to think critically and resolve issues efficiently.

� Organizational & Time Management Skills:

Excellent multitasking abilities to handle scheduling, documentation, and client coordination.

Work Environment:

Primarily office-based, with occasional travel to job sites for service coordination or client meetings.

� Preference: Female candidates currently available in Qatar.