JOB DESCRIPTION

Doc. No. WB-

Rev. No.

Da e

Job Title : Service Delivery Manager Department : Operations

Reports

To

: Operations Director Supervises :

Main Duties / Responsibilities

❖ Responsibility for the team’s job execution and overall performance for key metrics (OTD, Productivity,

etc.) and provide reports as requested to management on those metrics.

❖ Log, update and manage FNCRs and field concerns.

❖ Respond to sales and client requests and coordinate with production and supply chain to execute those

requests.

❖ Ensure customer requirements are met on time.

❖ Communicate professionally with customers, vendors and fellow employees at all levels of the company.
❖ Build, develop, and lead the reporting team through recruitment, performance evaluations, KPIs, etc. ❖ Establish curriculum for customized employee and customer training by generating documentation,

training manuals, schedule classes, and provide complete product training.

❖ Coordinate and assist the Quality team and Engineering as needed for total problem resolution.
❖ Hire and train new production released personnel within acceptable quality standards.

❖ Supervise the assembly and testing teams to ensure the products are assembled and tested to company
standard and/or customer requirements in an efficient, timely, and safe manner.
❖ Troubleshoot and resolve problems associated with the production of the product lines to meet delivery
dates.

❖ Coordinate and manage all incoming and outgoing shipments.

❖ Secure new cost-effective outlets to add to the company’s existing supply chain network.
❖ Request, receive and compare competitive quotes from various suppliers.

❖ Ensure the procurement of all goods meets the company standards of quality, timely delivery, and price.
❖ Lead finance, supply chain and logistics staff in resolving receipt and invoice discrepancies.
❖ Coordinate with other departments to create coordinated plans for business growth.

❖ Explore global opportunities that benefit the overall company goals and effectively present options to

company management.

❖ Issue, manage and prioritize approved purchase orders and supporting documents to supplier as

required.

❖ Ensure orders adhere to supplier agreements, contracts and report any nonconformance.

This document contains Confidential information of The WellBoss Company FZE and is furnished to the customer for information
purposes only. The customer will not reproduce or distribute this document outside the customer organization without express written
authorization from The WellBoss Company FZE. This document is the property of The WellBoss Company FZE and is returnable on
request.

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Minimum Requirements to hold the above specified positionEducation / Academic Qualification : Bachelor’s Degree/Masters or EquivalentExperience : Min. 10 yrs. Experience in related fieldTraining Sessions : APIQ1 / HSE related training, Operations, Purchasing Management & Supplier Related Training