Job Purpose:

To oversee and manage all soft services operations within the facility, including housekeeping, security, pest control, landscaping, waste management, and front-of-house services. Ensures high standards of cleanliness, customer service, safety, and compliance across all service areas, while maintaining cost-effective operations.

Key Responsibilities:

• Team & Vendor Management:
• Lead, supervise, and evaluate soft services teams including housekeeping, security, and front office staff.
• Manage third-party service providers and contractors to ensure contract compliance and quality standards.
• Monitor performance KPIs and SLAs for all outsourced services.
• Operations & Service Delivery:
• Develop and implement service plans, cleaning schedules, and standard operating procedures (SOPs).
• Ensure timely execution of services and quick resolution of operational issues.
• Conduct regular inspections and audits to maintain hygiene and service quality.
• Client & Stakeholder Interaction:
• Act as the main point of contact for client queries related to soft services.
• Attend review meetings and provide operational updates and performance reports.
• Budget & Cost Control:
• Manage departmental budgets for soft services operations.
• Monitor expenditures, control costs, and identify opportunities for cost optimization.
• Health, Safety & Compliance:
• Ensure compliance with health, safety, and environmental regulations.
• Conduct training programs on hygiene, customer service, and workplace safety.
• Report incidents and implement corrective and preventive measures.

Qualifications & Experience:

• Bachelor’s degree in Facility Management, Hospitality, Business Administration, or a related field.
• Minimum 5–7 years of experience in managing soft services in a large facility, hospital, mall, or corporate setting.
• Proficiency in MS Office and CAFM systems (preferred)