Diagnose and resolve hardware, software, and basic network connectivity issues

Provide onsite deskside and field support to end-users

Install, configure, and maintain desktops, laptops, printers, and peripherals

Support Windows OS, MacOS, and mobile devices (iPhones)

Perform routine maintenance and hardware repairs or replacements

Manage and prioritize tickets within defined SLAs

Accurately document incidents, solutions, and technical procedures

Escalate complex infrastructure issues to appropriate support teams

Maintain IT asset inventory and software license records

Deliver clear technical guidance and user training when required