Job Duties and Qualifications Under general supervision, provides remote technical support services to external and internal users of Landmark environment and applications on routine to advanced issues via telephone, email, and electronic channels while adhering to Customer Support operational processes and best practices. Resolves end user&aposs service requests by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user&aposs workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives. Service requests involve any questions regarding standard installations, configuration, data formatting and application functionality/workflows. Escalates more complex or novel issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of the domain science and of multiple software applications used within that domain. Knowledge of domain software applications is acquired through structured training, self-guided learning and previous experience (e.g., as a Support Analyst I). Requires an undergraduate degree and a minimum of 2 years&apos experience. Concentration in geoscience, engineering, or computer science is preferred. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .
