Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
1 - 3 years
- Manage and resolve incoming support requests via phone, email, and chat, ensuring timely and effective solutions for users.
- Troubleshoot and diagnose technical issues, guiding users through troubleshooting steps and escalating complex problems to senior staff.
- Maintain accurate records of all support interactions, including issue details, resolutions, and user feedback, within the CRM system.
- Create and update support documentation, FAQs, and knowledge base articles to empower users with self-service resources.