Manage and resolve incoming support requests via phone, email, and chat, ensuring timely and effective solutions for users.Troubleshoot and diagnose technical issues, guiding users through troubleshooting steps and escalating complex problems to senior staff.Maintain accurate records of all support interactions, including issue details, resolutions, and user feedback, within the CRM system.Create and update support documentation, FAQs, and knowledge base articles to empower users with self-service resources.

Manage and resolve incoming support requests via phone, email, and chat, ensuring timely and effective solutions for users.Troubleshoot and diagnose technical issues, guiding users through troubleshooting steps and escalating complex problems to senior staff.Maintain accurate records of all support interactions, including issue details, resolutions, and user feedback, within the CRM system.Create and update support documentation, FAQs, and knowledge base articles to empower users with self-service resources.