KPA 1- Serving the Customer

• Prepare and stage equipment for installation and delivery
• Insure that install kits, parts and product are staged
• Manage, distribute and receive marketing equipment assets

KPA 2- Planning Development and Execution

• Perform major repairs on assets to return to field ready condition.
• Follow standard procedures for the refurbishment of equipment.
• Maintain and replenish refurb center inventories (parts, tools, assets, etc …).
• Recycle all used assessments of equipment that needs to be refurbished or junked.
• Record and document all asset movement on a daily basis.
• Record and document all refurb activity on a daily basis.

KPA 3- Solving Problems

• Actively participate in advanced team problem solving to improve customer service and productivity.

KPA 4- Handling Housekeeping and Safety

• Perform all the activities in a safe manner.
• Maintain the refurb. center in a clean and organized manner.
• Insure that activities performed meet government regulatory standards.
• Wear back belts when lifting/moving heavy objects.

KPA- 5 Supervising the Team

• Coach, train, monitor and supervise regular and senior technicians under Snr MEM Manager