Technical Support

• Provide diagnostic support for EV vehicle brand on technical and electrical issues.

• Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.

• Prepare quality cases reports and submit with required data to the technical manager and OEM.

• Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.

• Advise locations on resolving technical issues.

• Remote assistance to solve technical issues when not physically present.

• Conduct field visits to assist on technical issues.

• Submit technical information reports to the principal and follow up on these reports.

Repair and Coaching

• Assist in the failed part analysis and shipment to OEM.

• Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.

• Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.

Communication and Liaison

• Escalate issues to the technical manager regularly and conduct weekly reviews.

• Promote improvement of customer service in EV and PHEV models through close liaison with all departments.

• Assist the technical manager with customer-focused decisions to maintain a positive customer experience.