1. Inbound Calls:

• Attend all incoming calls through the marketing number, addressing inquiries and providing information

about the company's offerings.

2. Outbound Calls:

• Conduct outbound calls to potential clients using leads provided by the company.

3. Lead Qualification:

• Understand and assess the quality of leads to ensure they align with the company’s criteria.

4. Reporting:

• Provide a detailed report as per the Marketing Head for further lead assignment.
• EOD – provide report for number of incoming leads.
• EOD – provide report for outbound calls.
• Weekly – Progress report.

5. Lead Tracking:

• All assigned leads are to be followed up whether are serviced by the sales team.
• Ensure lead quality by maintain notes and chasing agents to do the same.
• Follow up with the sales team in case of any NYC (not yet contacted) lead.
• If the Sales team fails to service the lead, leads are to be reassigned to next person.
• Making follow up calls or happy calls to leads as advised by the marketing head to ensure the validity of the status of lead as per the sales team.
• Work closely with the Marketing Head and Sales team to ensure seamless handover of qualified leads.
• Ensure all the leads are properly updated in CRM