We are seeking a highly experienced and motivated Customer Relationship Manager to join our team. The ideal candidate will have over 5 years of managerial experience in real estate development, with a strong ability to handle sales, operations, and post-sale teams. The CRM will be responsible for managing and nurturing client relationships, ensuring customer satisfaction, and driving continuous improvement in our customer service processes.Key Responsibilities:• Develop and maintain strong relationships with key clients in the real estate development sector.• Oversee and manage sales, operations, handover and post-sale teams to ensure seamless servicedelivery and customer satisfaction.• Act as the main point of contact for clients, addressing their needs and resolving issues promptlyand effectively.• Collaborate with internal teams to ensure customer feedback is integrated into product andservice improvements.• Lead customer service initiatives and training programs to enhance team performance.• Monitor and analyze customer service metrics to identify trends and areas for improvement.• Prepare and present regular reports on customer satisfaction, team performance, and servicedelivery.• Ensure compliance with industry standards and regulations in all customer interactions andprocesses.• Develop and implement strategies to enhance customer loyalty and retention.• Manage customer inquiries and complaints through various channels, ensuring timely andsatisfactory resolutions.

1. Inbound Calls:Attend all incoming calls through the marketing number, addressing inquiries and providing information about the company's offerings.2. Outbound Calls:Conduct outbound calls to potential clients using leads provided by the company.3. Lead Qualification:Understand and assess the quality of leads to ensure they align with the company’s criteria.4. Reporting:Provide a detailed report as per the Marketing Head for further lead assignment.EOD – provide report for number of incoming leads.EOD – provide report for outbound calls.Weekly – Progress report.5. Lead Tracking:All assigned leads are to be followed up whether are serviced by the sales team.Ensure lead quality by maintain notes and chasing agents to do the same.Follow up with the sales team in case of any NYC (not yet contacted) lead.If the Sales team fails to service the lead, leads are to be reassigned to next person.Making follow up calls or happy calls to leads as advised by the marketing head to ensure the validity of the status of lead as per the sales team. Work closely with the Marketing Head and Sales team to ensure seamless handover of qualified leads.Ensure all the leads are properly updated in CRM