To assess, enable, and provide assurance that all Cairo Festival Centre tenants adhere to the Al-Futtaim Group specified retail standards.  And, in so doing, confirming that a measurable increase in commercial value and performance is evident. Ensure the customer experience is positive throughout every touchpoint of the customer journey.

What you will do:

• Manage the adherence of all tenants to industry standards and business compliance requirements.
• Manage internal and external client expectations demonstrating evidence of increased commercial value and performance.
• Identify retail learning and development needs within the CFC, providing innovative solutions that create competitive advantages.
• Maintain systems for collating and reporting on retail development and performance.
• Manage projects to meet key objectives that drive the performance of tenants.
• Implement initiatives to improve customer satisfaction scores (e.g., surveys, feedback mechanisms).
• Ensure the Customer Experience is in line with the current demand.