· Assist in running the ticketing process smoothly and delivering a positive customer experience.

· Ticket operations: Assist in handling the ticket operations for events, including system

management, holds coordination, ticket requests and distribution process, onsite operations and customer service, sales reporting, and reconciliation.

· Promote the values and vision of COMPANY, such as a commitment to customer satisfaction, innovation, and creativity.

TICKETING OPERATIONS:

· Assist in setting up ticketing systems for all COMPANY events, ensuring they are configured accurately.

· Collaborate with the senior manager to oversee ticket sales, monitor inventory, and address any discrepancies.

· Manage the ticket requests process for clients, partners, and any internal requests.

· Provide excellent customer service by addressing customer inquiries, questions, and concerns related to ticket holders.

· Assist in resolving ticketing-related issues promptly and professionally.

· Assist in submitting the complimentary ticket allocations report for approval, following

COMPANY’s policies, procedures and audit requirements.

· Support the senior manager with onsite operations, including Box Office operations and access control.

· Support the reconciliation of ticketing revenue, tickets sold, box office sales, and event

upsells, ensuring accuracy and compliance with COMPANY’s policies and procedures.

· Generate sales reports and provide insights that help the decision-making to optimize sales performance.

Assist in forecasting ticket sales for all events, utilizing historical data, market trends, and relevant factors.

OTHERS:

· Execute grade requirements according to the Delegation of Authority (“DoA”) while

delegating tasks when appropriate.

· Ensure compliance with (i) relevant regulatory and legal requirements; and (ii) the Company’s governance structures e.g., Articles of Association, DoA, policies and procedures, trade license requirements, any relevant regulatory requirements.

· Execute requests from reporting line i.e., requests within the broad scope of the roles and responsibilities of this job description.