- Manage and process reservations and ticketing for customers, ensuring accuracy and timeliness.
- Provide excellent customer service by assisting with inquiries, resolving issues, and handling customer complaints.
- Coordinate with airlines, hotels, and other travel providers to secure bookings and confirm reservations.
- Stay updated on industry trends, travel regulations, and airline policies to provide accurate and up-to-date information to customers.
- Handle payment processing, including collecting and processing payments, issuing refunds, and managing billing inquiries.
- Maintain accurate and organized records of bookings, reservations, and customer interactions.
- Collaborate with other departments, such as sales and marketing, to promote travel packages and special offers.
- Assist in the preparation of travel itineraries, including booking flights, accommodations, and transportation.
- Resolve any issues or conflicts that may arise during the travel process, such as flight delays, cancellations, or overbookings.
- Continuously improve customer service skills and knowledge of travel industry products and services.
