Manage and process reservations and ticketing for customers, ensuring accuracy and timeliness.Provide excellent customer service by assisting with inquiries, resolving issues, and handling customer complaints.Coordinate with airlines, hotels, and other travel providers to secure bookings and confirm reservations.Stay updated on industry trends, travel regulations, and airline policies to provide accurate and up-to-date information to customers.Handle payment processing, including collecting and processing payments, issuing refunds, and managing billing inquiries.Maintain accurate and organized records of bookings, reservations, and customer interactions.Collaborate with other departments, such as sales and marketing, to promote travel packages and special offers.Assist in the preparation of travel itineraries, including booking flights, accommodations, and transportation.Resolve any issues or conflicts that may arise during the travel process, such as flight delays, cancellations, or overbookings.Continuously improve customer service skills and knowledge of travel industry products and services.