The receptionist plays a crucial role in ensuring customer satisfaction by receiving clients in a professional and pleasant manner. They are responsible for managing customer queries and complaints in adherence to company policies. The role demands excellent customer focus, a positive attitude, and teamwork to maintain a safe and clean reception area. Success in this role is measured by compliance with established work standards and procedures, and contributing to team efforts and organizational improvement activities.

What You Will Do:

• Provide a high level of customer service by greeting customers pleasantly and professionally.

• Ensure strict adherence to customer query handling and complaints resolution policies.

• Collect necessary information from customers to open New Claims.

• Greet and welcome customers, explaining the current and next processes.

• Direct customers by maintaining employee and department directories and giving instructions.

• Execute assigned jobs according to established work standards, specifications, and required time.

• Observe professional decorum and hospitality with customers and co-employees.

• Maintain discipline in the service establishment and keep the reception area clean and safe.

• Perform duties as per business SOPs, ensuring compliance with Quality Management System.

• Carry out work safely, complying with health and safety standards to prevent harm to the environment.

• Keep up with new technology, work procedures, and relevant technical know-how.

• Attend all trainings identified and required for the role.

• Perform other tasks assigned by immediate superior or manager.