Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for capacity, storage planning, and database performance.
Required Skills
Experience with the following software/systems: Windows 10, Mac OSx, Apple iOS, Office 365, Service Desk Ticketing systems, Inventory Management Software, MDM Platforms, Active Directory, Microsoft Products - Office, Exchange, Teams, Endpoint Protection software.
Experienced in using help desk ticketing systems (such as Azure JIRA or Zendesk) to track and prioritize tickets.
You are self-driven, and exceptionally detail and process focused.
You’re able to lead your own projects and follow up without close supervision.
You maintain strong, professional written and verbal communication skills. You will be required to attend meetings with other highly technical and general audiences and need to be able to discuss plans, concepts, and strategy/approach in a clear and unambiguous manner.
Fast learner and ability to work effectively in a fast-paced trading environment
