Main Tasks:

• Develop and implement a comprehensive maintenance strategy and plan for heavy machinery and equipment to ensure optimal performance, reliability, and longevity
• Set out the business operation strategy in line with the company strategy
• Plan and schedule routine preventive maintenance tasks, inspections, and servicing of machinery and equipment according to manufacturer specifications and maintenance schedules
• Coordinate and oversee the troubleshooting, diagnosis, and timely repairs of machinery breakdowns or malfunctions, minimizing downtime and disruptions to operations
• Monitor and analyze equipment performance, including the use of condition-monitoring techniques and predictive maintenance tools. Identify trends, potential issues, and opportunities for improvement
• Provide technical and functional leadership for operations & maintenance, quality implementation
• Coordinate with all concerned to secure spare parts, tools, new machines, vehicles, and plants, and effectively manage inventory
• Provided solutions for engine and hydraulic system issues and machines
• Conduct all field service activities in accordance with company policy
• Provide prompt and efficient field response to customer’s warranty needs for new equipment
• Liaise with concerned parties to arrange to commission when required for new equipment
• Administer and manage warranty claims and service contracts for dealership and commercial customers.
• Ensure compliance with warranty policies and procedures
• Ensure strategic utilization of available resources & machinery; ensuring smooth & uninterrupted operations of the unit and maintaining reports
• Negotiate and manage service agreements, contracts, and warranties with customers, ensuring clarity in terms and conditions, service levels, and obligations
• Interact with customers, understand their requirements, address their concerns, and provide technical support and advice.
• Lead and supervise a team of technicians, mechanics, and support staff, providing guidance, training, and performance feedback. Monitor their work to ensure quality and timely completion of tasks.