Purpose of the Job

Responsible for the conscientious testing of vehicles in accordance with the working procedures laid down and government entities parameters.

Job Accountabililities

• Manage the entire service centre workforce and guide them to provide service as per the quality standards.
• Improves the quality of customer service in the workshop & maintains effective control of expenses in line with the budget objectives.
• Coordinates with principal on technical problems, service issues & also with the service manager to obtain warranty approvals .
• Evaluate the technician’s performance on a periodic basis and provide coaching if necessary
• Prepares the annual Training Plan and ensures its implementation.
• Ensures the maintenance and calibration of equipment, special tools & promotes ways of working safely in the Service Center with regular review of safety equipment.
• Provide support to business excellence department for Internal/External audits.
• Submit monthly report on the Service Centre activities to the management team.