Lead the Service Center Workshop through effective and efficient management of operations, ensuring superior service quality, and guiding a team of Technicians to exceed performance standards
Oversee daily workshop operations to ensure efficiency and quality.
Manage workflow and scheduling to optimize technician productivity and customer satisfaction.
Ensure all repairs and services meet quality standards.
Lead, train, and mentor workshop staff, including mechanics and technicians.
Manage team performance, conduct performance reviews, and foster a collaborative work environment.
Address customer inquiries and concerns, ensuring high levels of customer satisfaction.
Explain technical details and service charges to customers in an understandable manner.
Design and implement service campaigns to attract new customers and retain existing ones.
Ensure compliance with all safety protocols and legal regulations.
Maintain a safe and clean workshop environment.
Prepare detailed reports on workshop activities, including staff performance and resource utilization.
Maintain accurate records of services performed, parts used, and costs.
