Job Type
Full-time
Work Type
On-Site
Location
Doha, Qatar
Experience
5 - 10 years
- Lead the Service Center Workshop through effective and efficient management of operations, ensuring superior service quality, and guiding a team of Technicians to exceed performance standards
- Oversee daily workshop operations to ensure efficiency and quality.
- Manage workflow and scheduling to optimize technician productivity and customer satisfaction.
- Ensure all repairs and services meet quality standards.
- Lead, train, and mentor workshop staff, including mechanics and technicians.
- Manage team performance, conduct performance reviews, and foster a collaborative work environment.
- Address customer inquiries and concerns, ensuring high levels of customer satisfaction.
- Explain technical details and service charges to customers in an understandable manner.
- Design and implement service campaigns to attract new customers and retain existing ones.
- Ensure compliance with all safety protocols and legal regulations.
- Maintain a safe and clean workshop environment.
- Prepare detailed reports on workshop activities, including staff performance and resource utilization.
- Maintain accurate records of services performed, parts used, and costs.