The Workshop Supervisor plays a crucial role in leading a team of productive associates within the workshop to achieve business targets. The primary focus is to control and guide repair and maintenance activities, ensuring maximum productivity and technical efficiency. The role requires balancing the achievement of service revenue targets and maintaining high customer satisfaction through quality workmanship delivered on time. The supervisor will utilize strong people management and technical skills to handle both customer interactions and internal team dynamics, while ensuring compliance with dealership standards. A key element is ensuring the safety and effective utilization of equipment, alongside continuous development and motivation of technicians.
What You Will Do:
Work Bays Utilisation
Workshop capacity planning and loading
Optimising productivity, efficiency and workshop output
Reviewing for continuous improvement
Controlling productive time and allocation
Administering technicians' time booking and updating in the incentive system
Controlling and planning carry-over jobs and work in progress
Ensuring safety and security of associates on the floor
Dealership Standards
Implementing dealer standards on the workshop floor
Ensuring 'Fix it Right First Time' and conducting quality inspection
Effective utilization and maintenance of tools and equipment in the workshop
Customer Satisfaction
Ensuring a quality job at a competitive price and timely delivery of vehicles
Informing service advisors of additional repair jobs to ensure necessary repairs
Training & Development
Motivating associates by providing encouragement and guidance
Nominating associates for required training courses
Conducting quality performance development reviews with technicians
Effective daily and weekly meetings with the technicians team
Inducting new technicians with standard service and repair processes
Field Technical Reports
Assisting technical support manager with quality inspection check sheets
Managing product concerns and following the escalation process
Maintaining service bulletins and workshop manuals
Employee Engagement
Continuously improving the work environment to motivate technicians
