Customer Service Jobs in Qatar

**Candidate must be in Qatar**Lead a team of recruiters to source and hire manpower for the company and out projects.Coordinate with hiring managers and departments for recruitment needs.Liaise with recruitment agencies and manpower suppliers.Maintain and update recruitment documents and reports.Monitor and report recruitment progress to management.Prepare and file recruitment correspondence.Monitor and control recruitment costs.Forecast and plan workforce budget.Manage staffing to ensure department continuity.Interview and select team members.Ensure resource availability for tasks.Supervise, assign tasks, monitor performance, and review results.Coach and develop subordinates, recommend training, and manage personnel records.Manage priorities set by the management.Attending ad hoc management meetings.Present timely reports to management.Provide updated recruitment KPI results and business performance analysis.

• Administer and ensure all office facilities across all locations are utilized as per the regular business needs considering approved headcount. Ensure all office furnishing and facility fit out works are executed efficiently and administer the lease and subleasing process of surplus office space/facilities.• Coordinate complete office waste disposal and related recycling processes across the company facilities.• Monitor all pest control activities at all office buildings and non-plant administration area, including office building and of designated areas in Ras Laffan, Doha, and Offshore locations.• Administer the company’s mail service activities in all company office locations including national postal services and courier service contracts, etc. Ensure efficient despatch, collection and distribution of all company mail and generate weekly and monthly record for all incoming and outgoing mail services.• Administer Facilities Management (FM) Help Desk process to improve the complete service-related requests of the department is achieved by efficient monitoring process and provide periodical report to department management.• Monitor the efficient functioning of company office equipment in terms operability and periodical maintenance, which includes the supply of appropriate consumables for all such office equipment• Conduct and perform supply, installation, and update on periodical maintenance for all internal/external signage at all company facilities/locations.• Control the Permit to Work activity (FM related) for Ras-Laffan operations including RLIC Common Permit to Work (CPW) process, and act as authorized signatory for material passes, gate passes, as and when required for accomplishing certain services related material movement/distribution, etc.• Ensure all payments for service-related contracts are completed as per the established contract scope, according to the approved budget and reviews monthly expenditure reports from SAP. Analyse overall spending per period/location/asset and advise appropriate optimized budgeting plan for future years.• Ensure regular SHE inspections are completed in all office facilities within the administration area, and appropriate improvements/ corrective measures related to safety, housekeeping and maintenance are promptly completed. Requirements Qualifications:• Bachelor’s degree in Business Administration or Facility Management.Knowledge and/or Experience:• 7 years’ experience in the field of facilities administration, services, cost control and budgeting.

Recruitment Opportunity with Management Solutions International (MSI)Our client in Qatar is looking to hire Senior Customer Service Agent (Female) Requirements Requirements:High School Qualification/Vocational Qualification+2 years of Customer Service ExperienceExcellent Grooming Skills, Good Looking, Presentable, strong interpersonal skills, and no visible TattoosPreferably bilingual with good communication skills in EnglishLocally available immediately to join with valid QID and NOC.Duration 6 months extendable

Roles & Responsibilities We are hiring a Paint Protection Film  Installer (PPF) for one of our clients in Doha. Candidates who have the required qualifications and good experience may apply. Installation of all types of PPF Materials Caution towards accurate cutting of all edges Ensure a proper way of pulling the PPF during the installation to avoid marks on the film. Make sure all parts are removed carefully and fitted back properly. Carry out a physical check of the complete vehicle before moving to perform the designated job. Carry out the service according to the direction and specification of the manufacturer and use recommended special tools and equipment where necessary. Conduct all jobs assigned in the required quality and in a reasonable time. Desired Candidate Profile Minimum 2 years of experience in PPF installation. Automotive industry background in gulf region. Good English communication skills. With a valid QID and NOC

Roles & Responsibilities Greet and welcome guests in a friendly and professional manner. Answer phone calls and direct them to the appropriate staff members. Provide information to guests about hotel facilities, services, and local attractions. Handle guest complaints and resolve issues effectively. Assist with check-in and check-out processes, including taking payments and issuing room keys. Maintain and update guest information in the hotel's reservation system. Manage the front desk area, keeping it clean and organized. Handle PRO related work Desired Candidate Profile High school diploma or equivalent qualification. Previous experience in a similar role, preferably in a hotel or hospitality setting. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and other relevant software. Strong organizational and multitasking abilities. Fluency in English and Arabic, both spoken and written.

Roles & Responsibilities Job Summary and Purpose Review and update NKOM HR policies and procedures, to ensure their alignment with leading practices, as well as their proper implementation. Support the development and implementation of the rewards strategy, policies, and procedures, as well as overall NKOM rewards schemes. Ensure that NKOM rewards strategies are equitable, transparent, and competitive enough to attract and retain the best talents to support the company towards achieving its business objectives. Key Accountabilities: Policy Development & Implementation: 1. Participate in developing, reviewing, and updating all HR policies and procedures in coordination with the different HR Sections and ensures their implementation. 2. Advise managers and employees on the interpretation of NKOM’s policies and procedures for consistent application. Rewards: Total Rewards Strategy: 3. Participate in designing and implementing NKOM’s rewards strategies, rewards structures, policies, and procedures in collaboration with HR Manager and relevant stakeholders as appropriate. 4. Design, review and maintain NKOM’s rewards schemes against suitable benchmarks and make recommendations to ensure that NKOM’s rewards schemes are both equitable and competitive enough to attract and retain required talents. 5. Partner with the HR Manager to develop and conduct salary surveys to benchmark NKOM rewards schemes against leading organizations in the region. Job Evaluation and Grading: 6. Conduct Job Evaluation under the supervision of the HR Manager for newly designed job titles and place them into the adopted grading structure at NKOM. 7. Coordinate with the Employee Relations Section – Recruitment Unit and company leadership to identify the starting salaries and most appropriate packages for the new hires. 8. Maintain and update job grading systems and pay scales to ensure internal equity. 9. Develop and update company’s grading structures through applying appropriate Job Evaluation techniques whether in-house or through external consultants to build the right base for the salary structures. Compensation & Benefits Administration: 10. Participate in carrying out studies to determine employees’ satisfaction in terms or rewards. 11. Review queries related to incentive and reward schemes, as well as pay levels and structures, and take appropriate measures to resolve escalated cases. 12. Advise managers and employees on the interpretation of NKOM’s rewards strategies and related policies, procedures, and benefit programs. 13. Respond professionally and accurately to written and oral inquiries for NKOM employees regarding rewards related matters. 14. Liaise with the Learning and Development section to implement and execute the outcomes/results from the performance management process, in terms of merit increments, bonus, promotions, salary adjustments…etc. Analysis and Reporting: 15. Develop reports and statistics related to salaries and rewards as required. 16. Analyse compensation and benefits data to identify trends, disparities, and areas for improvement. 17. Generate detailed reports and presentations for senior management to support data-driven decision-making. Generic Accountabilities: Safety, Health, Environment, & Quality (SHEQ): 18. Adhere to all relevant SHE.Q policies, procedures, instructions, and controls so that NKOM provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. Policies, Systems, Processes & Procedures: 19. Implement approved policies, processes, and procedures. Others: 20. Documents and maintain related records and documents. Carry out any other duties as directed by N-KOM HR Manager. Key Results Areas · Develop and update HR policies and procedures in compliance with the best practices. · Design and implement rewards strategy, rewards structure, policies, and procedures. · Conduct salary surveys. · Conduct Job Analysis and Job Evaluation exercises · Administer performance bonus, merit increments and other salary related reviews on time Desired Candidate Profile Qualifications: · Bachelor Degree in Business Administration, Human Resources Management or any other related field · A certification in a relevant discipline from an accredited institution is a plus (e.g., CIPD, PHR, and SPHR)   Experience: · 5-7 years of related experience of which a minimum of 3-5 years should be in a similar position / responsibility. · Previous experience in the Oil & Gas industry and regional experience is preferred.   Job Specific Skills: · Extensive knowledge of organizational development principles and best practices · Extensive experience in Rewards (designing grading structures, salary scales, bonus schemes, conducting salary benchmarks etc.) · Extensive experience in Job Evaluation methodologies (knowledge of HAY methodology) · Working knowledge of HRM-ERP systems, preferably SAP Knowledge of Microsoft Office (Advanced Excel) · Develop and update HR policies and procedures in compliance with Labor Law

About The RoleAt Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to gather intelligence to customer behaviors and industry standards, with the aim of developing improvements programs that support the creation and maintenance of a customer centric airport environment. Develops methods to measure performance standards within the Terminal operations department.Key Accountabilities Lead the review of internal/external procedures and processes by recommending and implementing relevant changes through training programs and customer service awareness campaigns to achieve operational efficiency and improved customer service standards Support the implementation of HIA Brand identity at workplace through regular audits to ensure that the prescribed Hamad International Airport branding applied is in line with Customer Service Manual Updating periodically the customer services manual by analyzing customer service reports and trends, reviewing and make recommendation for major operational changes in order to improve associate processes. Accountable to improve service delivery by collecting case studies, developing learning and training materials for frontline staff, introducing interactive tools and techniques as identified by market trends for successful interactions with customers and various stakeholders Support the Customer Service Manager in making decisions for internal and external customer experience improvements by collecting and liaising with Customer Research Analysis to reviewing the survey outcomes and develop action plan to improve the customer experience. Investigate customer related complaints/complements from internal communications processes and respond by compiling incident reports and recommending corrective actions. Reduce impact of emergency or major operational disruption affecting Hamad International Airport by supporting and monitoring the delivery of HIA service recovery tools to safeguard overall customer experience, support operational demand increase during peaks, disruptions by working along Terminal Operations team during these hours to cope with increase demand of passengers, and monitoring the quality of services. Perform any other duties related to his/her department as directed by the Head of Department. QualificationsAbout the Candidate: Min 4 years of relevant experiencePrevious experience in Airport operationsPreferred To Have Training QualificationExperience in classroom training .Experience in Corporate Training And DesignExperience in Contact Centre ManagementExperience in people management and leadership within an airport operational environment

About The RoleThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Customer Experience Team in Doha as a Customer Service Coordinator. Join the #MovedByPeople family and leave a mark as part of Cargo Customer Experience Team.In this role you will be responsible for supporting business case development and engage in dialogue with Corporate Planning and Cargo Scheduling to continuously improve the overall cargo capabilities of the Group.If you are a proactive person, results-oriented, willing to engage an international community and inspired to shape the future of air cargo industry with us, you are our candidate!As part of your role, your additional responsibilities will include the following: Providing outstanding customer service to improve customer satisfaction and relationships as well as interacting with customers, providing information to inquiries relating to the services of QR Cargo. Resolving customer complaints via phone and email in a timely and appropriate manner. Accurately tracking customer queries using Qatar Airways Cargo tools to facilitate reporting and identification of common inquiries, maintaining an accurate database of customer queries with actionable data output. Handle irregularities or discrepancies and ensure the concern departments are involved to resolve the issue Coordinate with Cargo Operation Team, Outstations and Sales teams in order to respond to queries on shipments and report status back to customer Work closely with fellow team members and team supervisors on unresolved cases Identify area for improvements QualificationsBe part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.Together, everything is possibleAbout You Relevant Vocational, Tertiary or Trade qualification Working knowledge of cargo operations and processes At least 2 years of experience in aviation, preferably within air cargo industry or in logistics and supply chain Good problem-solving skills with strong motivation to learn Fluency in written and spoken English. AboutAbout Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.How To ApplyIf you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

Roles & Responsibilities Job Description ? Company Industry Industrial Products Heavy Machinery

Roles & Responsibilities 1. conducting research and analysing data to identify the opportunities. 2. Coordinate with Clients to identify future Recruitment/Placement opportunities. 3. Manage a portfolio of clients and maintain good relationships with them. 4. Keep and secure the customer data on highly confidential manner in the company cloud/computers. 5. Keep client database updated as per company CRM. 6. Make cold calls for new business leads. 7. Build the contacts with the new clients through Telephone & Email and seek for the primary appointment. 8. Send resume of candidates to the clients and take feedbacks. 9. Request the Interview schedules and coordinate with concerned recruiter to arrange. 10. Send the Interview confirmations to the client via email and confirm the availbility of the candidate before the interview. 11. Update clients on hiring status (e.g. number of screened candidates). 12. Researching organisations and individuals online presence to identify new leads and potential markets. 13. Researching the needs of different companies/projects and learning who makes decisions about opportunities. 14. Build relationships with key employees among clients. 15. Schedule regular meetings with clients to ensure they are satisfied. 16. Act as point of contact for complaints and escalate issues as appropriate. 17. Study and analyse to find new ways to retain clients. 18. Attending conferences, meetings, and industry events. 19. Developing quotes and proposals. 20. Negotiating and renegotiating by phone, email, and in person. 21. Frequently meeting clients to submit and receive the business transactions. Desired Candidate Profile 1. Proven experience as a Client Relations Officer. 2. Proven track record of meeting and exceeding targets. 3. Background in customer service and industry knowledge is a plus. 4. Excellent communication and negotiation skills. 5. Problem-solving aptitude. 6. Ability to work well with a team. 7. Exceptional communication, interpersonal, and decision-making skills. 8. Advanced knowledge of MS Office, Customer Relationship Management Platforms and internet search. 9. Bachelor’s degree in Business Administration (or related field). 10. Must possess strong customer service skills 11. Excellent written and verbal communication 12. Must be able to create good presentations 13. Must be detail oriented and an active listener 14. Ability to work under pressure.

Roles & Responsibilities POSITION - STOREKEEPERPROJECT - MANAGING THE WAREHOUSE OF AN OIL AND GAS MAJORLOCATION - QATAR JOB DESCRIPTION Roles & Responsibilities Maintain smooth coordination with other storekeepers, end-user focal points, and other supply organization personnel. Work with Supervisors closely to update statistics daily and ensure smooth operation and uniform policy & procedure implementation. Ensure accuracy and timeliness of all transactions posted in the system. Ensure safe material handling and good housekeeping in the respective work environments. Ensure all works performed within warehouse premises are executed per JSA, meeting all work management requirements. Preference for those who can join immediately. Desired Candidate Profile ➢ Bachelors in commerce / Business Administration / Higher national diploma (HND) or Diploma in Engineering from a recognized professional institution or an equivalent Educational Qualification approved by Head of Warehouse. Bachelor's degree in Mechanical Engineering will be an advantage. ➢ Total 5 Years of experience in Warehouse Management, out of which a minimum of 2 Years in the Oil and Gas Sector warehouse is required.. ➢ Higher national diploma (HND) or Diploma in Engineering from a recognized professional institution or Bachelor's degree from a recognized University or an equivalent Educational Qualification ➢ Minimum 5 years experience in a warehousing environment with a minimum of 2 Years in the oil and gas sector and at least two years at the Senior Store-man level. ➢ Experience in dealing with vendors, suppliers, and contractors in the oil and gas sector. ➢ Proficiency in Microsoft Office and SAP MM modules. ➢ Good written and oral English skills. ➢ Good interpersonal skills and ability to work as a team member. ➢ Good adaptability to multinational environments, with wide exposure to various cultures and customs. ➢ IMDG Certificate