Roles & Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls and direct them to the appropriate staff members.
- Provide information to guests about hotel facilities, services, and local attractions.
- Handle guest complaints and resolve issues effectively.
- Assist with check-in and check-out processes, including taking payments and issuing room keys.
- Maintain and update guest information in the hotel's reservation system.
- Manage the front desk area, keeping it clean and organized.
- Handle PRO related work