Roles & Responsibilities
Role Details Key Responsibilities and Accountabilities:Strategy & Planning• Support Majid Al Futtaim Cinemas business expansion and growth across the region.• Support, demonstrate and implement the function s vision, mission , values and overall direction.• Effectively communicate the cinema s strategies, objectives, and performance expectations.Leadership• Provide strong and effective leadership and mentorship to the multi-site IT Support teams, by fostering a culture of professional development, service, and continuous improvement.• Regularly monitor and assess performance of direct reports to provide constructive feedback and highlight development needs.IT Support & Operations• Install and manage the IT infrastructure for the regional offices as decided by the management.• Ensure continuity of IT operations by implementing and maintaining adequate backup and recovery processes.• Work closely with HO IT operations team to ensure adherence to central IT policies and procedures.• Create and manage regional IT budgets.• Responsible for accessing new hardware requirements and coordinating the procurement processes & performing vendor management.• Ensure Anti-Virus update management for end user devices.• Conduct database administrative tasks.• Ensure adherence to the Support escalation matrix and responsible for the helpdesk tickets raised from the regional offices.• Provide IT support for the successful opening of new cinemas.• Ensure security of all confidential information.• Frequent travels within the regions for official purposes if required.• Be abreast with the latest technology in line with regional requirements and provide suggestions to IT HO team.POS & end user devices• Ensure 100% uptime of all POS systems and peripherals at all sites.• Ensure faulty units are serviced and adequate spares are available at all times.• Ensure proper functioning of all end user devices.• Implement support and process manuals required for the POS users.IT projects• Initiate, plan, lead, UAT and implement IT projects that would enhance performance and profitability.• Liaise with HO IT team as well as external vendors, as required, to ensure successful project implementation and delivery.Audit & Compliance• Maintain rigorous compliance with IT policies and frameworks, ensuring consistent, clear communication with impacted staff and stakeholders, participating in consultative meetings as required.• Ensure the IT policies and procedures are being followed across the business.• Perform periodic audits of business processes and recommend enhancements. Implement IT audit recommendations wherever applicable within the agreed time frames.• Support the IT Director in due diligence in acquisitions and structural changes.• Review and conduct periodic audits to ensure that the computer hardware and software inventory is in accordance with the audit recommendations.• Periodically audit the IT SOPs to ensure compliance and suggest amendments, if any.• Prepare and present various status reports for the senior management and other stakeholders to enable effective decision making.• To perform periodic site visits for auditing the health of the IT systems, review the status reports, duly acknowledged by Cinema management.Reporting• Facilitate comprehensive management report on IT operations including but not limited to SLA reports, IT health check reports, Backup reports, Audit adherence reports, incident reports etc.• Responsible for creating technical documents and SOPs to help the generic IT operations.Definition of Success• IT infrastructure in the agreed regional territories• Regional IT budgets of approx. AED 3M for 2022• Responsible for coordination with regional IT teams, as well as Head Office IT team for seamless support, with no downtime.Other Context (if applicable):N/AFunctional Competencies• Strong data analysis skills, ability to produce, interpret and draw conclusions from data (by using Excel and other Business Intelligence tools).• Strong expertise in business analytics and strategy, ability to distill immense datasets to drive strategic decision.• Has worked on a delivery operations and optimization software, and is familiar with rider management, catchment areas, and providing a seamless customer experience.• Ability to problem-solve using creative thinking and innovation.• Requirement s analysis including planning.• Competitive analysis.Personal Characteristics and Required Background:Personal characteristics• Excellent written and verbal communication skills in Arabic and English.• Ability to manage IT Support executives.• Excellent interpersonal skills and good team player.• Time management, organizing, leadership skills.• Integrity, judgement, and professionalism.Minimum experience• At least 7 years of IT experience, in similar capacity.• Capability to formulate and lead implementation of IT systems.• Strong experience in administration of windows server infrastructure.• Knowledge of SQL management tasks.Minimum Qualifications/education• Graduate / Diploma / Technical Certifications• Expertise in configuring & managing Active Directory, DNS, DHCP, WSUS & VPN.• IT certifications like MCSE, ITIL, Cisco would be an added advantage.
