E-Commerce Operations (Primary Focus):Manage end-to-end e-commerce order processing, from order receipt in the system to picking, packing and dispatch to customers.Processing daily e-commerce orders, ensure accurate order fulfilment and meet delivery SLAs.Coordinate with last-mile delivery partners to schedule and track e-commerce deliveries.Handle customer communication via phone and updates regarding order status and delivery schedules.Process e-commerce returns, replacements, and cancellations, ensuring correct system updates and stock reconciliation.Manage Cash on Delivery (COD) e-commerce orders, ensuring accurate cash collection from the driver and delivery partners.Ensure timely daily deposit of collected cash into the bank account. Maintain proper documentation and records for COD transactions, deposits and reconciliations.Coordinate with finance and delivery partners to resolve COD discrepancies, short collections or delays.Ensure proper packing standards, labelling and documentation for e-commerce shipments. Warehouse Operations (Supporting Role):Receive inbound shipments, perform physical inspection for damages and shortages, and complete GRN in ERP.Store inventory in designated warehouse locations as per SKU, category and storage guidelines.Process outbound orders, including picking, packing, invoicing, and arranging deliveries as per the delivery schedule.Pick and pack stock for retail store replenishments and other outbound warehouse transfers.Load and unload delivery vehicles while following safe handling procedures.