Job PurposeTo complete all vehicle paint work agreed by the insurers and to the standard of the manufacturer, identifying any additional work required. Ensure that work is completed to the highest possible standard and within agreed timescales to ensure customer satisfaction.AccountabilitiesVehicle Paint Work1. Complete vehicle paint work as agreed by the insurer, coordinate with Supervisor regarding additional customer/insurance approval.2. Complete any additional work required to the highest standard and in agreed timescales, to ensure high levels of customer satisfaction.Warranty3. Identify any work required that is covered by the warranty process, ensure all documentation is complete and coordinate with warranty department.Operational4. Maintain workshop housekeeping standards at all times including the use of special and personal tools.5. Comply with the company’s working practices and procedures; ensure all work is carried out observing safe working practices of self and others.6. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.Personal Development7. Practice personal continuous improvement by attending any relevant courses, assimilate information provided on new product lines and develop an understanding of the latest technology as it applies to servicing.8. Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.Key Performance Indicators· Achievement of productivity and efficiency measures· % of cars that are come back jobs· Customer Satisfaction Index

Job PurposeTo complete all vehicle body panel work agreed by the insurers and to the standard of the manufacturer, identifying any additional work required. Ensure that work is completed to the highest possible standard, and within agreed timescales to ensure customer satisfaction.AccountabilitiesVehicle Body Work1. Complete vehicle body work as agreed by the insurer, coordinate with Supervisor regarding additional customer/insurance approval.2. Complete any additional work required to the highest standard and in agreed timescales, to ensure high levels of customer satisfaction.Warranty3. Identify any work required that is covered by the warranty process, ensure all documentation is complete and coordinate with warranty department.Operational4. Maintain workshop housekeeping standards at all times including the use of special and personal tools.5. Comply with the company’s working practices and procedures; ensure all work is carried out observing safe working practices of self and others.6. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.Personal Development7. Practice personal continuous improvement by attending any relevant courses, assimilate information provided on new product lines and develop an understanding of the latest technology as it applies to servicing.8. Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.

Vehicle Maintenance1. Maintain the company vehicles and take the necessary precautions in terms of servicing and maintenance so that the transportation duties are not compromised.2. Ensure and maintain a zero traffic fine or casualty record, through safe and disciplined driving.Driving3. Transport Al Nabooda Automobile employees from company accommodation to place of work, with courtesy, efficiency, ensuring that they are able to start work at the required time.4. Pick up and deliver documents and cheques etc to various locations as directed, ensure that all appropriate paperwork is completed.5. Transport vehicles from various locations in the UAE delivering them safely to the correct destination.6. Clear all new vehicles from ports and transport to required location (storage location or workshops).7. Drive the company vehicles safely, observing all traffic rules.Operational8. Support the Manager Logistics in implementing the departmental policies and procedures; ensure that all internal guidelines are followed.Personal Development9. Maintain and develop own skills and technical knowledge using a development plan agreed with the line manager.10. Attend an annual appraisal in line with the company policy and procedures.11. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.

Job PurposeTo ensure that the service element of the After Sales team delivers a consistently high quality of work maximising customer satisfaction.AccountabilitiesOperational1. Implement quality controls and ‘voice of the customer’ feedback systems (including complaint handling) which enable performance to be managed and reviewed regularly in order to continuously improve standards and consistency of performance.2. Analyze data received regarding finance and service levels and implement any corrective / improvement processes as required.3. Ensure all service process meet ISO standards and they are implemented in a consistent manner.4. Recruit and select team members in line with organisational requirements.5. Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.6. Workshop control – assigning of job cards to the relevant teams/ skilled personal.Management7. Develop, guide, direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.8. Maintain standards of performance in the service teams through effective coaching and performance management.9. Organise and attend regular staff meetings, using them as a basis for the development of consistent standards in quality working and behaviour.10. Support the implementation of training requirement of the team as required.Personal Development11. Engage in continuous professional development.12. Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.Key Performance Indicators· Performance against budget· Customer satisfaction against target· Workflow – i.e. cars delivered within the agreed timescale

1. Fully focuses in his/her work on customer centricity, e.g. by creating fascinating wow moments & inspiring customer enthusiasm for the brand and the products.2. Be always up to date about products, technologies (e.g. Connect) and trends to provide high level knowledge for customers and colleagues.3. Be informed about the competitor products and technologies to underline the Porsche strength4. Provide customer or prospect with information about Porsche brand and history5. Act as a brand ambassador and try to create fans6. Carry out analyses and find out interests/specific preferences of the customers7. Promote options on equipment with no sales pressure towards the customer8. Act as an expert for Connect towards customers and Sales team of the dealership9. Explanation of innovative services (e-Mobility especially related to charging)10. Be always updated on new trends and technology11. Involve all senses, explain the concept and let the customer try it out to create wow effects12. Configure and visualize the customer's desired new car and offer personalization options13. In case of initial consultation, hands over customers to the Sales Consultant seamlessly14. Act as a Product Expert and support Sales / Service Consultants in case any technical questions15. Act as a first contact for the customer in the ownership phase in case of technical issues16. Support preparation of events e.g. plan which products and features shall be presented17. Act as an expert for products and technologies at events18. Support to the sales consultant in the first handover of the car (e.g. explanation and settings)19. Update customer data after each consultation20. Take details of vehicle history & faults, provide customer with an estimate of time & cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.21. Check invoices, ensure accuracy & explain customers any additional cost & warranty information.22. Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.23. Understand customer's ongoing vehicle requirements and use these to the benefit of the sales and service elements of the business.24. Up-sell additional services & products to customers to increase profitability25. Vehicle handover / Delivery to be taken care when required in line with Porsche standards involves several key steps to provide a professional and exciting experience.26. Maintain an accurate database of customer information to aid in product recall & marketing campaigns.27. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.28. Practice personal continuous improvement by attending any relevant courses29. Arrange a meeting with your line manager in accordance with the annual appraisal.30. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

Perform thorough exterior and interior cleaning of vehicles, including washing, polishing, vacuuming, and waxing.Inspect vehicles for damage and report any issues to management.Follow established safety protocols and use appropriate protective equipment.Maintain cleanliness and organization of car wash area.Operate car wash equipment and machinery effectively and efficiently.Keep track of inventory and order supplies as needed.Keep accurate records of services performed and payments received.Stay up to date with industry trends and best practices to continuously improve skills and knowledge.

Wash and clean cars thoroughly, both inside and outside, using the appropriate cleaning products and techniques.Drive vehicles to and from designated locations, ensuring safe and timely transportation.Follow safety protocols and guidelines to minimize accidents and injuries.Keep track of inventory and replenish cleaning supplies as needed.Perform basic maintenance tasks on vehicles, such as checking tire pressure and oil levels.Operate car wash equipment, such as pressure washers and vacuum cleaners, effectively and safely.Maintain a professional appearance and demeanor at all times.Inspect vehicles for any damages or issues and report them to the supervisor.Maintain cleanliness and orderliness of the car wash area, including organizing tools and equipment.