Transportation:Collecting letters & other documents from post office.Purchasing kitchen items and some local purchasing by monthlyVehicle test passing for renewing vehicle registration on time and to ensure vehicle insurance and registration is updated according to schedule.Ensure the vehicle is kept clean, tidy and in good working condition at all times.Ensure vehicle is given regular maintenance checks: check oil, water, battery, brakes, tires, etc.Pick up and drop off Company Guests whenever required.Transport products and materials securely to areas where they are needed.Collection:Depositing Cheques in Bank.Depositing and collecting Transfers & Guarantee in Bank.Submission of Tender, enquiry & Letters to customer.Collection of LPO, Tender, Enquiry, & Contract from customers.Administration:Paying electricity & telephone bills.Collection of Cheques from customers if requested by accounts.Collecting and submitting reimbursement claims with Insurance company.

On daily basis collecting Cash / Cheque from office and depositing in banks & before cut of time.Coordinating with warehouse team for collection / deposits.Submitting & collecting bank guarantee to/ from customers:On regular basis visiting customers for submitting original bank guarantees as per given schedule & before cut of time.Follow up with customers for collecting closed / expired bank guarantees & return to bank for cancellation purpose.Build a good relationship with customers such as MOH, DHA, Dubai Municipality, Dubai Police, etc.Coordinate internally with tender team, Sales team & service team to ensure timely collection of bank guarantee.Scheduling customer’s visit in Abu Dhabi & Northen Emirates.Maintain proper records & reports for outstanding bank guarantees in market.Updating ERP system records.Write correspondence letters, follow up emails guarantee.Update Line manager on the progress of non-collection of guarantees and ensure that supporting documents are available.Prepare necessary reports for management for guaranteed status.

Policies & Procedures:Adhere to all Zahrawi Policies & Procedures as applicable.Ensuring Zahrawi’s ERP system (Netsuite) complies with our policies, procedures and protocols for system standards, customizations, and changes to guarantee correct data and performing audits regularly to ensure accuracy.Technical Support:Providing internal ongoing system support to users to effectively and efficiently utilize Netsuite’s functionality.Providing front line support with regards to all aspects of NetSuite and data integrity.Ensuring all employees have the correct access for all roles they are responsible for.Supporting end users with any requests that they might have, including new searches, reports, KPI’s and dashboards.Development:Analyzing business requirements and translating them into functional specifications.Integrate NetSuite with external systems using SOAP/REST APIs and ensure seamless data exchange.Design and maintain custom reports using Suite Analytics.Developing, testing, and deploying customizations, custom objects and new functionality based on evolving user/ business needs ensuring all policies, procedures and protocols are metWorking with our NetSuite deployment team for configuration changes to fields, workflows Suite Scripts, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards.Designing user-friendly interfaces and functionalities.Preparing technical and training manuals.Maintenance:Maintaining up to date knowledge of NetSuite functionality, customization, and integrationPerforming diagnostic tests and resolving issues.Consulting:Consulting with business units to determine ERP requirements

Develop and draft clear, concise, and comprehensive job descriptions for new and existing roles within the company.Collaborate with managers and department heads to gather detailed information about job duties, responsibilities, and required qualifications.Conduct job analysis and research to ensure job descriptions are compliant with industry standards and legal requirements.Provide guidance and support to managers on best practices for job documentation and analysis.Ensure all job descriptions align with company goals, values, and strategic plans.

Policies & Procedures:Adhere to all Zahrawi Policies & Procedures as applicable.Preventive Maintenance:Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.Ensure that all preventive maintenance is done for all machines.Machine Installation:Installation of all the products trained on.Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.Ensure that the machines are installed properly to avoid any issues with the customer.Machine Breakdowns:Regular and timely corrective actions for breakdown callsArrange deliveries of spare parts received in stimulating time.Trainings:Attend the training when scheduled / required.Administrative:Timely filling of the weekly reportTo support service coordinator in the preparation of the Health Authority/Quality Control documents for new installationsTo update the database of instruments with the service coordinatorCoordinate with Sales team regarding the technical information and pre installation site visit.Any appropriate sales lead / info to be shared with Sales team.Reports:Weekly Reporting to Line Manager.