Manage and oversee the full-cycle accounts receivable process including invoicing, collections, cash applications, and account reconciliations.Monitor customer accounts for non-payment, delayed payments, and other irregularities.Ensure timely posting of incoming payments via check, ACH, wire transfer, and credit card.Reconcile AR ledger to ensure all payments are accounted for and properly posted.Collaborate with sales, operations, and customer service teams to resolve billing discrepancies or disputes.Prepare and analyse aging reports and provide updates on collection status to management.Assist with month-end and year-end closing activities including journal entries and audit support.Lead AR process improvements and automation initiatives to enhance efficiency and accuracy.Ensure compliance with internal controls, policies, and procedures.Train and support junior accounting staff when needed

Sales Support:Assist the sales team with administrative tasks, including scheduling meetings, preparing presentations, and drafting reports.Coordinate communication between sales teams and clients to ensure clear and effective communication.Provide necessary support for the preparation of proposals and contracts for potential clients.Track and manage sales leads and opportunities, ensuring timely follow-ups.Document Management:Prepare and maintain sales documents, proposals, quotes, and contracts.Organize and store important client and sales-related information.Ensure that all sales documentation is accurate and up-to-date.CRM & Database Management:Maintain and update the company’s CRM system with accurate client details, sales activity, and progress updates.Ensure the team’s sales data is properly entered and organized in the CRM.Generate reports and analyse data to track sales performance and trends.Order Processing:Coordinate the order process from client inquiry to project initiation, ensuring accurate and timely order entry.Work closely with the project management and finance teams to ensure accurate invoicing and contract terms are followed.Customer Relations:Address customer inquiries and issues promptly, maintaining a high level of customer satisfaction.Assist with preparing client onboarding documents and processes.Help manage customer feedback and ensure their needs are met, assisting in the resolution of any problems.Sales Coordination:Provide sales teams with regular updates on lead statuses, pending deals, and project timelines.Assist in the preparation of sales forecasts and targets.Schedule and coordinate meetings and calls for the sales team as needed.Sales Reporting & Analysis:Track sales performance metrics and provide regular reports to the Sales Manager.Assist in preparing presentations for sales meetings and strategy sessions.Help analyse sales data and trends to support decision-making.

Dear Candidate,We are hiring for CRM Manager to join our company.Overview:The CRM Manager will play a key role in managing and enhancing customer relationships for the real estate company. This position is responsible for developing and executing CRM department, strategies, driving customer retention, and ensuring seamless communication between clients and the business. The role involves leveraging CRM tools to track, analyse, and manage customer data, optimizing marketing campaigns, and ultimately improving client loyalty and sales growth.Key Responsibilities:Design and implement strategies for customer engagement, retention, and conversion in alignment with overall business objectives.Maintain and update the CRM database, ensuring that all customer information is accurate, organized, and secure.Plan and execute email campaigns, promotional offers, and other outreach initiatives targeting existing and potential clients.Segment customer data based on demographics, behaviors, and preferences to create tailored marketing and sales campaigns.Collaborate with sales and customer support teams to ensure exceptional customer service and personalized experiences for clients.Develop and implement processes to nurture leads throughout the buying journey, from initial inquiry to post-sale follow-up.Analyse CRM data to generate insights on customer behaviors, campaign performance, and sales trends. Present actionable recommendations to senior management.Ensure the CRM system is fully integrated with other business tools (e.g., sales, marketing, and finance platforms). Troubleshoot and resolve any system issues as necessary.Work closely with the sales, marketing, and customer support teams to ensure alignment on CRM strategies and goals.Provide training to staff on CRM systems and best practices, ensuring smooth adoption and usage across the organization.Stay updated on industry trends, customer preferences, and technological advancements in CRM systems to suggest improvements.