PMO Job Description

Industry Expertise

15+ years of experience in the IT industry, preferably within service-based IT organizations.
Strong understanding of industry trends and best practices to drive operational excellence.

Program & Project Management

5+ years of proven expertise in managing large-scale programs with teams of 40+ employees.
Experience in Digital Strategy & Transformation project delivery and management.
Strong leadership in hybrid project management (Manual + Automation) with exposure toAgile and DevOps testing methodologies.
Expertise in stakeholder management and Agile delivery with a focus on efficiency and adaptability.

Test Life Cycle Automation & Process Management

Proven ability to leverage automation for enhanced quality outcomes and test efficiency.
Hands-on experience with various SDLC models (Agile, Waterfall, Hybrid-Agile) and best practice integration.
Proficiency in risk management, dependency resolution, and fostering a positive approach to project execution.

Domain Knowledge

Strong expertise in Banking domains, including Retail Banking, Corporate Banking, Channels, and Payments.
Deep understanding of financial sector workflows and regulatory requirements.

Tools & Metrics

Experience managing Agile project metrics using JIRA and Microsoft Azure DevOps.
Awareness of automation frameworks and API integrations.

Customer & Stakeholder Management

Proven ability to manage Indian and international clients (minimum of 3 engagements preferred).
Delivered high customer satisfaction (CSAT) scores through strategic relationship management.

Cross-Service Expertise

Broad exposure to multiple domains and end-to-end project lifecycles, covering Functional, Performance, and Security testing.

Behavioral & Soft Skills

Data Competency

Strong grasp of data analytics, senior management reporting, and data visualization.
Ability to provide actionable insights for informed decision-making.