JOB DESCRIPTIONJOB TITLE : Regional Sales Manager REPORTS TO : Commercial Manager LOCATION : Abu Dhabi DEPT/GROUP : SalesJob ObjectiveThis position is reporting directly to the Commercial Manager. He is responsible for technical sales within the UAE, Oman, Kuwait, and East African regions while through good management skills dealing positively with internal and external stakeholders. Through know-how in customer relations and technical communication, the RSM should be able to gain sales at an appropriate margin by utilizing Ingenia’s expertise, quality of products, and technical edge.Key AccountabilitiesTo increase the customer base within the UAE, Oman, Kuwait, and East African regionsTo coordinate constructively with internal and external stakeholders to successfully complete the total sales path from customer approach to manufacturing completion, to the final destination shipment, and to positive collectionTo provide exceptional customer service to ensure the agreed customer contract requirements have been met.To work closely with all operations teams to ensure timely efforts are made to ensure the agreed customer contract requirements have been metTo minimize any delay in production, shipments, issues with government entities, or personnel-related due to the information passing late or inaccurateTo work together with inter-departmental teams to align programs and resources to develop solutions to problems aiming to increase the overall company performance and customer satisfaction through an environment of unity and teamworkA safe working environment appropriate to the tasks being undertakenIncrease the customer base within UAE, Oman, Kuwait and East African regions.Coordinate constructively with internal and external stakeholdersProvide exceptional customer servicePayment tracking of own-generated businessClosely follow and actively participate in various internal training sessions related to the Ingenia know-how and the development of products.Special projects and other duties as assignedLeadership Work closely with all operations teams to ensure timely efforts are made to ensure the agreed customer contract requirements have been met. Minimize any delay in production, shipments, issues with government entities or personnel-related due to information passing late or inaccurateCommunication & Working RelationshipInternalRegular interaction with employees. Development of relationships to understand the pulse of the organization.Respond in a timely manner to all customer issues and resolve them appropriately.Conduct employee meetings, focus groups, or training events.Build effective communications across associated functional groups (Sales, Manufacturing, Logistics, Technical Service)Foster can-do attitude among all teamsResolve conflicts quickly fairly and without loss of efficiency and or effectivenessExternalRegular interaction with customers. Development of relationships to understand the pulse of their organizations. Respond in a timely manner to all customer issues and resolve them appropriately.Conduct customer visits regularlyBuild effective communication across associated functional groups (Sales, Manufacturing, Logistics, Technical Service) and the customer Frameworks, Boundaries, & Decision-Making AuthorityFreedom given to interpret and determine policy and procedures as written and approved by the company Freedom given to assist in the defining and developing process of Customer Service standards and procedures.Freedom given to represent the company to customers on complaint resolution, special service requests.Freedom given to propose to reorganize responsibilities, duties within the Customer Service Group.Freedom given to travel to Ingenia office locations within GCCFreedom is given to establish target areas to maximize sales. Freedom to set sales strategies. Freedom to schedule sales and tech service personnel to travel in GCC (or ROW)Coordinate evaluations of the defective product with the LAB people to decide if returns are accepted from the customer. Qualifications, Experience, and Skills Minimum Qualifications University degree in Polymer Science, Chemistry, or Chemical Engineering. MBA and asset. Minimum Experience 10 – 15 years of progressive polymer sales and/or technical service experience. Experience dealing with large customers at senior levels. Experience in working on cross-functional issues in a dynamic manufacturing organization. Experience in leading teams.Experience in supply chain management & logistics. Job–Specific Skills In-depth and expert knowledge of sales and marketing methods. Deep knowledge of international polymer markets and producers. English LanguageKnowledge of polymers resin manufacturing, supply chain logistics and downstream conversion processes.Business skills & understandingComputer skillsExtensive overnight travel is required (25%-50% Travel). Competencies Business understandingConceptual ThinkingDecisivenessDeveloping othersOrganization of priorities, time, and costs. Team leadership

JOB DESCRIPTION JOB TITLE : Accountant REPORTS TO : Regional ControllerLOCATION : Abu Dhabi DEPT/GROUP : Finance Role and Responsibilities Accounts PayableRegistering new vendors in SAP/modifying existing vendor records if anyConstantly reviewing GRIR report from SAPEnsuring timely recording of invoices in SAP via MIRO & FB60Preparing monthly payment plans for suppliers and sharing them with Regional ControllerInforming the suppliers of payment schedules as well as payment detailsInitiating wire transfers to suppliers as per the agreed payment plan and informing the Regional Controller/ General Manager to approvePosting payments in SAPReviewing prepayment list and follow-up with respective person for invoicesClearing prepaymentsReconcile customer and vendor Statements of Account (SOA) with the company’s books to ensure accuracy and resolve discrepanciesCollaborate with customers and vendors to address any reconciliation issues or disputesAccounts ReceivableTimely submission of invoices to the customersEnsuring the customer has recorded our sales invoicesPeriodically send confirmation to customers and performing reconciliationSend timely reminders to customers for paymentPosting incoming payments in SAPKnocking off receipts against invoicesContinuously reviewing aging payables/Receivables of each customer and informing the Regional Sales Manager (RSM), Regional Controller, and Site Leader of overdue invoicesPreparing the monthly collection plan, once reviewed by the Regional Controller, and sharing it with the RSMs, Commercial Manager, and Site LeaderAdvising the Regional Controller for issuance of dunning lettersReviewing the Credit Application Forms submitted by customers and adding payment history to themMaintain and update AR and AP records, ensuring that all transactions are recorded correctly Petty CashHandling petty cash of the AD CompanyMaking payments upon verification of expense invoices and approval from the Line ManagerGetting approval from Site LeaderPosting petty cash payments in SAP ICV & AuditCoordinating with the clients for required information & documents required for ICVReview, prepare, and compile the financial statements in accordance with the reporting frameworks as applicable in local lawsMaintaining records as per ICV requirementManaging audit procedures in accordance with the accepted Auditing Standards Customs and TransportPosting customs and clearing invoices in SAPPosting transport invoices in SAPPreparing reconciliation with the forwarders Qualifications, Experience, and SkillsBachelor’s degree in accounting2 – 5 YearsExcellent Knowledge of accounting regulations and proceduresHands-on experience with accounting software like SAP Finance ModuleAdvanced MS Excel skills including VLOOKUP’s and pivot tablesExperience with general ledger functionsStrong attention to detail and good analytical skillsAdditional certification (CPA or CMA) is a plus Interperosnal Skills:Verbal Communication: Ability to explain complex financial concepts in simple terms for clients or team membersWorking effectively within a team is necessary to achieve common goals and support other departmentsBuilding relationships with clients, management, and colleagues is vital for maintaining effective communication and fostering trust

JOB OBJECTIVE:Production Process design.Developing and maintain their aspects of the ISO 9000 quality system in cooperation with the QC/QA Engineer/Manager.Lead selected quality assurance activities in the plant and train employees accordingly.Facilitating aspects of process engineering for new and existing products from feasibility testing to process automation.Developing, updating and improving all process related software.Investigating and integrating new technologies in the processing area.Designing process protocols, providing analysis of data and generating required compliance documentation.Troubleshooting and resolution of all process and quality problems.Reduction of costs and quality improvement through engineering approaches.Working with the Senior Process Engineer to coordinate all process related design, equipment bids evaluation, installation and startup of all production related machines and equipment before releasing lines to normal operation. KEY ACCOUNTABILITIES: Strategic Contribution:Understand and follow up all activities related to his job that are connected to the strategy of the company.Propose the use of quality and process control systems that could be of strategic importance for the company, meaning that can have an important impact to customer satisfaction. Leadership:Watch closely the leadership style of the plant management and other colleagues, search for related training online and live, get familiar with the leadership culture of the company. Budgeting & Cost Control:Beware of the plant’s cost structure and be always alert on how to reduce operational cost.Calculate the cost of quality control and find the best balance between customer satisfaction and company’s performance. Customer Relationship Management:Liaise with key contacts inside the company to broaden the relationship, improve communications and ensure satisfaction of the customers.Liaise with employees of the customers to solve efficiently problems and issues or help them design new or improved raw materials Operate and Improve Production Lines:Support all production staff to run efficiently all process lines at the design production rate, according to quality specifications.Learn, apply and improve all production related software.Continuously reducing change over time and downtime.Train effectively his colleagues.Respect, follow and spread all safety, environmental and loss prevention requirements and procedures.Apply the continuous improvement culture in the plant, train all personnel to related techniques and methods. Resolution of internal IssuesOperate and Improve Production Linesolve all production internal issues.Assures process engineers’ communication with other departments (warehouse, logistics, plant management etc) is smooth, to the benefit of the company COMMUNICATIONS & WORKING RELATIONSHIPS: Internal:Daily contact with the Plant Manager, The Production Manager, The Engineering Manager, The Quality manager and all the plant’s personnel in general.External:Frequent contact with technical personnel from the customers and Ingenia overseas R&D personnel FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: Freedom given to make process conditions adjustments, to resolve a production problem or implement an improvement, including to change process software and procedures.Freedom given to halt production in the event of present or possible safety or quality issues. Freedom given to develop trial product program with the R&D and customer’s personnel under the supervision of the Engineering Manager.Freedom given to enforce the use of proper personal protective equipment and safety procedures. Freedom given to design, prepare specifications and contact suppliers to develop process improvement and related activities and projects QUALIFICATIONS, EXPERIENCE, & SKILLS: Minimum Qualifications:University degree in Polymer Science and/or Chemical Engineering with a high GPA. Minimum Experience:0-3 years in plastic processing with experience in bulk solids conveying, extrusion, polymer production, process design and process control.Job-Specific Skills:Process and Production Control Systems Knowledge (SPC, QPC). ERP Knowledge desirable.English LanguageKnowledge of polymers resin manufacturing, supply chain logistics and downstream conversion processesWillingness to be involved in the production process at all levelsComputer SkillsProject Management High Level Analytical Skills and use of various models and engineering formulas. Knowledge of process factor correlation software (including functions of Excel).Extended knowledge of the operation and daily maintenance of extruders and bulk conveying systemsKnowledge of PLC programming and process control COMPETENCIES: Business and Plastic market general understanding Able to understand and implement the company’s strategic and tactical planningUnderstanding and Support of the entire product lifecycleConceptual Thinking Decisiveness Negotiation skills with suppliers and internal customersTeam Coaching capabilitiesAble to work fast pace and outside normal working hours if a process emergency or safety or loss prevention incident requires thatAble to multitask and set priorities Able to stand, stoop, walk and lift up to 25 kg

JOB OBJECTIVE:Buyer is responsible for the strategic and tactical procurement of additives, resin, fillers, and chemicals for the company's global manufacturing facilities. Indirect purchases will also be involved for the regional facilities. He/she will source product both domestically and internationally and execute global long-term contracts for key supplies and manage short term or spot pricing and terms. Must also communicate correct pricing and terms to planning to assure accurate PO generation. Evaluate supplier performance and develop a commodity strategy to drive improvement in total cost, quality, and delivery. KEY ACCOUNTABILITIES:Strategic Contribution:Works with the Vice President - Procurement to formulate strategic plan to minimize the businesses total cost. Leadership:Effectively communicate and instruct Planning on the strategic plan for each commodity and direct/communicate preferred suppliers and pricing. Budgeting, Cost Control and Stewardship:Communicate price movement to marketing to assure cost/price sheet pricing is accurate. Work with technical when creating new products to utilize preferred sources in the design/specification phase. Support technical with negotiations, supply timing, and cost forecasts to achieve the most cost competitive project.Tracks performance metrics for purchasing and reports to management on a quarterly basis verbally and written.Manage overall spend, cost savings & non optimal spend for accounts to achieve budget targets. Policies & Procedures:Review and update procedures to assure they are accurate and reflect the current procurement process. Utilizes the supplier evaluation and audit process (update as required).Utilizes supplier analysis & development for new supplier approval. Purchasing Excellence:Identification of future potential suppliers on a global basis to drive competition and ultimately maintain true competitive global market pricing.Utilizes expert knowledge to establish purchasing systems and utilize ERP system to procure goods and services that meet quality specifications at the most favorable price for the company.Optimizes the supplier base.Executes contracts with key supplier to minimize company’s risk.Review performance results with suppliers to drive continuous improvement and strengthening long term win-win relationships. Drive continuous improvement product quality by ongoing vendor evaluation & quality MIS process.Coordinate new product development activities with technical team from a total cost reduction & supply security perspective. COMMUNICATIONS & WORKING RELATIONSHIPS:Internal:All departments in the development of commodity strategies and in the status of performance versus plan.Team members on an ongoing basis to mentor and assist them to achieve individual and departmental objectives.Coordination with sales, marketing and technology to communicate pricing, market, and terms changes. Work closely with planning to ensure effective coordination between the two groups. External:Supplier representatives in contract and supply negotiations.Auditors and consultants of other external regulatory bodies on an ad hoc basis.FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:Freedom given to negotiate terms of procurement contracts and bring forward to Senior Management for approval. QUALIFICATIONS, EXPERIENCE, & SKILLS:Minimum Qualifications:Bachelor of Science/Arts degree in Business with a major concentration in Supply Chain Management or Bachelor of Science in Engineering.Professional certification: Institute for Supply Management designations of Accredited Purchasing Practitioner (APP) or Certified Purchasing Manager (CPM); or the American Purchasing Society designation of Certified Purchasing Professional (CPP) or Certified Professional Purchasing Manager (CPPM). Minimum Experience:5-10 years’ experience in procurement in a manufacturing environmentExperience with all facets of ERP / MRP systems. Job-Specific Skills:Knowledge of Supply Chain standard Policies & Procedures. Understanding of regulatory requirements. Superior ability to communicate clearly and effectively with others at all levels, including senior member management personnel, both orally and in writing. Ability to read and analyze market and industry reports and data, recognize opportunities for growth and profit, and make sound business decisions based on this information on a regular basis.Procurement and supplier negotiation abilities.Computer Skills COMPETENCIES: Excellent “people skills”Ability to work cross-functionally in a fast-paced environment.Multi-tasking and organizational skillsProblem solving, written and oral communication skills. Must be able to communicate effectively with individuals at all levels of the organization and external customers.Ability to operate and navigate the following software: (excel spread sheets, pivot tables, word, e-mail, presentation, project, and expert knowledge of ERP systems/process).SAP experience (preferred)Results, organized, and detail oriented.Excellent analytical, organizational, and negotiating skills Work environment and physical demands: WORK ENVIRONMENT:Office environment with frequent interaction with manufacturing/production environment. Required interaction, understanding, and support of entire production lifecycle. Adherence to and support of all safety standards. Approximately 10-20% travel, including international travel, for conferences, supplier audits, and business meetings. Freedom to travel easily through North America, Europe, Middle East and Asia (access to travel Visa’s etc.) 2.PHYSICAL DEMANDS:Ability to operate a computer and other communications equipment. Must be able to stand, stoop, walk and lift up to 50 pounds.

The Materials Expeditor/Junior Buyer will be responsible for coordinating the timely delivery of materials, parts, and supplies needed for operations. This role involves working closely with suppliers, internal departments, and logistics to ensure the smooth and cost-effective flow of materials. The ideal candidate is detail-oriented, organized, and has strong communication skills, ensuring that purchasing and delivery schedules are maintained, and any issues are quickly resolved.Key Accountabilities:Expediting Materials:Monitor and track the status of purchase orders to ensure timely delivery.Coordinate with suppliers to expedite late or urgent orders.Communicate with internal departments regarding material shortages and provide status updates on deliveries.Resolve delays, shipping discrepancies, or other issues that impact material availability. Purchasing Support:Assist in the procurement of raw materials, components, and supplies according to production and inventory needs.Request and evaluate quotes from vendors for price competitiveness and quality.Preparing and analyzing monthly reports, forecasting monthly requirements to vendors.Review and analyze purchase requisitions and convert them into purchase orders.Collaborate with procurement team to negotiate contracts & terms with suppliers.Conduct market research to identify potential suppliers and compare products and services for quality, price, and lead time.Assisting in cost reduction initiatives Vendor Relations:Maintain and develop relationships with key suppliers, ensuring clear communication and solid business partnerships.Support vendor performance evaluations based on quality, delivery, and cost.Assist in identifying alternative suppliers for key materials when required. Documentation and Compliance:Maintain procurement files and records, ensuring they are up-to-date and accessible.Assist with invoice verification, approvals, and processing.Ensure compliance with company policies, procedures, and relevant regulations. COMMUNICATIONS & WORKING RELATIONSHIPS: Internal:All departments in the development of commodity strategies and in the status of performance versus plan.Team members on an ongoing basis to mentor and assist them to achieve individual and departmental objectives.Coordination with sales, marketing and technology to communicate pricing, market, and terms changes. Work closely with planning to ensure effective coordination between the two groups.External:Supplier representatives in contract and supply negotiations.Auditors and consultants of other external regulatory bodies on an ad hoc basis. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:Freedom given to expedite orders & negotiate terms of procurement contracts for relevant accounts and bring forward to Senior Management for approval. QUALIFICATIONS, EXPERIENCE, & SKILLS: Minimum Qualifications:Bachelor of Science/Arts degree in Business with a major concentration in Supply Chain Management or Bachelor of Science in Engineering.Professional certification: Institute for Supply Management designations of Accredited Purchasing Practitioner (APP) or Certified Purchasing Manager (CPM); or the American Purchasing Society designation of Certified Purchasing Professional (CPP) or Certified Professional Purchasing Manager (CPPM).Minimum Experience:3-5 years’ experience in procurement in a manufacturing environmentJob-Specific Skills:Knowledge of Supply Chain standard Policies & Procedures. Understanding of regulatory requirements. Excellent communication and interpersonal skills.Ability to work under pressure and meet tight deadlines.Procurement and supplier negotiation abilities. COMPETENCIES:Excellent “people skills”Ability to work cross-functionally in a fast-paced environment.Strong organizational and multitasking abilities.Problem solving, written and oral communication skillsAbility to operate and navigate the following software: (excel spread sheets, pivot tables, word, e-mail, presentation, project, and expert knowledge of ERP systems/process).SAP experience (preferred)Results, organized, and detail oriented.Excellent analytical, organizational, and negotiating skills WORK ENVIRONMENT AND PHYSICAL DEMANDS: WORK ENVIRONMENT:Office environment with frequent interaction with manufacturing/production environment. Required interaction, understanding, and support of entire production lifecycle. Adherence to and support of all safety standards. Approximately 10% travel, including international travel, for conferences, supplier audits, and business meetings. Freedom to travel easily through North America, Europe, Middle East and Asia (access to travel Visa’s etc.)PHYSICAL DEMANDS:Ability to operate a computer and other communications equipment. Must be able to stand, stoop, walk and lift up to 50 pounds.

Job ObjectiveThe sales coordinator ensures that existing customer orders are entered, invoiced and shipped on time and potential concerns addressed. The sales coordinator stays in touch with Sales, Production, Quality Assurance, Tech Service and Logistics during the order cycle to keep aware of issues that contribute to a customer’s satisfaction. He/she uses good judgement on how to present an issue to the customer, while acting in the company’s benefit. The sales coordinator is a very important part of the Commercial team which works together to meet Sales objectives. Sales coordinator follows the order pattern of customers and continuously communicate with related commercial and/or customer itselfKey AccountabilitiesProvide high quality service to customers.· Fast and accurate processing of orders, communication, and coordination with other departments.· Function as initial point-of-contact for general customer inquiries pertaining to pricing, product literature, order scheduling, inventory, issue resolution, etc.· Build and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty and enhance company credibility.· Act promptly when problems arise. Get back to customers to communicate plan of action to rectify problems.Maintain High knowledge of company’s products.· Have deep knowledge of the company’s product specifications and applications of use.· Update customer and product databases.· Assist in new product introductions and campaigns.Utilize Systems for Order Handling and record keeping.· Keep track of customer complaints and tabulate these by product, by type of customer, and by market.· Show exceptional technical skills and experience in utilizing company ERP, CRM and IT systems specific to situational analysis, order processing, order tracking, and invoicing.· Provide detailed reports, maintain records, and perform work processing assignments related to clerical duties for internal and external customers.Participate on Regional Sales Team(s)· Ensure customer focuses in planning and issues management.· Participate in daily plant scheduling meetings and other periodic meetings involving plant performance, safety, quality, and material management.· Communication internally with all departments of the company.Communication & Working Relationship Internal:· Continuous interaction with the RSM’s, TSR’s and Logistics to ensure customer issues are known by the sales team.· Participate in coordination meetings among sales team participants and operations, QC/QA, and Lab in discussions to resolve issues. Customer service reports facts as received by the customer.· Backup others on the customer service team. External:· Interact with customers to understand better their problems and complaints they may have with Company’s products and services. This is an ongoing process.· Potential customers’ cold calls introductions/support of the sales team.Frameworks, Boundaries, & Decision-Making Authority· Freedom given to communicate with whomever inside the organization needs to know of specific customer problems.· Freedom is given to represent the company to customers on processing orders, product inquiries, and complaint resolution.Qualifications, Experience, and Skills Minimum Qualifications· University Bachelors’ degree (Business or Science preferred).· Arabic language will be an asset. Minimum Experience· University education, vacation work experience in a business environment preferred. Job-Specific Skills· Customer service and troubleshooting skills.· Ability to analyze and interpret client needs and offer the appropriate options, solutions, and resolutions required.· Ability to respond and adapt quickly in a dynamic and changing environment.· Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.· Able to effectively communicate both verbally and in writing.· Ability to adapt to and learn new software· Computer literate, including effective working skills in MS Word, Excel, and e-mail.· English LanguageCompetencies· Customer focus· Communication· Teamwork· Time Management· Multi-Tasking· Problem-Solving· Energy and Stress· Adaptability/Flexibility· Accountability & dependability

Job ObjectiveFacilitate the operations of the Quality Control Laboratory to ensure timely, accurate, and relevant quality control data.Key Accountabilities:• Maintain and calibrate laboratory equipment to facilitate uninterrupted and accurate quality control testing.• Conduct routine analysis using techniques such as FT-IR, specific gravity, film analysis, etc.• Assist in the revision, development, and validation of quality control procedures.• Conduct daily review of quality control records.• Promote safe laboratory practices and good housekeeping practices• Conduct Process Audits to evaluate compliance with procedures• Visual monitoring of manufactured goods to ensure they conform to standards.Communication & working relationships:• Internal – Production Personnel, Production Manager• External – Customers, Raw MaterialsFrameworks, Boundaries, and decision-making authority• Freedom is given to halt the production process when a non-conforming product is being manufactured• Freedom is given to stop any unsafe behavior in any area of the production plant.Qualifications, Experience, & Skills Minimum Qualifications· College Technician Degree Minimum Experience· Minimum 2 years’ experience in a manufacturing setting. Job-specific skills· Knowledge of safe operating practices in a manufacturing environment· English Language, Arabic a plus· Strong Computer SkillsCompetencies· Attention to detail· Multitasking· Decisiveness· Team PlayerQuality, Environmental, Health, and Safety (QEHS) Policy AwarenessIt is every employee’s responsibility to ensure that this policy is adhered to and ensure compliance with quality and EHS procedures, not only to ensure their personal safety but also the safety of others who may be affected by their acts or omissions.

Job ObjectiveThe CSR ensures that existing customer orders are entered, invoiced and shipped on time and potential concerns addressed. The CSR stays in touch with Sales, Production, Quality Assurance, Tech Service and Logistics during the order cycle to keep aware of issues that contribute to a customer’s satisfaction. He/she uses good judgement on how to present an issue to the customer, while acting in the company’s benefit. The CSR is a very important part of the Commercial team which works together to meet Sales objectives. CSR follows the order pattern of customers and continuously communicate with related commercial and/or customer itselfKey AccountabilitiesProvide high quality service to customers.· Fast and accurate processing of orders, communication, and coordination with other departments.· Function as initial point-of-contact for general customer inquiries pertaining to pricing, product literature, order scheduling, inventory, issue resolution, etc.· Build and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty and enhance company credibility.· Act promptly when problems arise. Get back to customers to communicate plan of action to rectify problems.Maintain High knowledge of company’s products.· Have deep knowledge of the company’s product specifications and applications of use.· Update customer and product databases.· Assist in new product introductions and campaigns.Utilize Systems for Order Handling and record keeping.· Keep track of customer complaints and tabulate these by product, by type of customer, and by market.· Show exceptional technical skills and experience in utilizing company ERP, CRM and IT systems specific to situational analysis, order processing, order tracking, and invoicing.· Provide detailed reports, maintain records, and perform work processing assignments related to clerical duties for internal and external customers.Participate on Regional Sales Team(s)· Ensure customer focuses in planning and issues management.· Participate in daily plant scheduling meetings and other periodic meetings involving plant performance, safety, quality, and material management.· Communication internally with all departments of the company.Communication & Working Relationship Internal:· Continuous interaction with the RSM’s, TSR’s and Logistics to ensure customer issues are known by the sales team.· Participate in coordination meetings among sales team participants and operations, QC/QA, and Lab in discussions to resolve issues. Customer service reports facts as received by the customer.· Backup others on the customer service team. External:· Interact with customers to understand better their problems and complaints they may have with Company’s products and services. This is an ongoing process.· Potential customers’ cold calls introductions/support of the sales team.Frameworks, Boundaries, & Decision-Making Authority· Freedom given to communicate with whomever inside the organization needs to know of specific customer problems.· Freedom is given to represent the company to customers on processing orders, product inquiries, and complaint resolution.Qualifications, Experience, and Skills Minimum Qualifications· University Bachelors’ degree (Business or Science preferred).· Arabic language will be an asset. Minimum Experience· University education, vacation work experience in a business environment preferred. Job-Specific Skills· Customer service and troubleshooting skills.· Ability to analyze and interpret client needs and offer the appropriate options, solutions, and resolutions required.· Ability to respond and adapt quickly in a dynamic and changing environment.· Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.· Able to effectively communicate both verbally and in writing.· Ability to adapt to and learn new software· Computer literate, including effective working skills in MS Word, Excel, and e-mail.· English LanguageCompetencies· Customer focus· Communication· Teamwork· Time Management· Multi-Tasking· Problem-Solving· Energy and Stress· Adaptability/Flexibility· Accountability & dependabilityQuality, Environmental, Health, and Safety (QEHS) Policy AwarenessIt is every employee’s responsibility to ensure that this policy is adhered to and ensure compliance with quality and EHS procedures, not only to ensure their personal safety but also the safety of others who may be affected by their acts or omissions.