Full job descriptionPosition Overview:We are seeking a dedicated and proactive Telesales Assistant to join our dynamic team. As a Telesales Assistant, you will engage with customers via calls and chats to address inquiries, provide product information, resolve issues, and ensure a positive customer experience.Key Responsibilities:Connect with potential customers to provide accurate information about our platform, company policies, and services.Assist customers with onboarding to the platform.Provide training to customers on various trading terminologies, methods, and analyses.Educate clients on the company's platforms, trading products, account opening, deposit/withdrawal procedures, and troubleshooting.Address customer queries and complaints, following up until issues are resolved to ensure customer satisfaction.Maintain and build professional relationships that align with the company’s core values.Stay updated on product knowledge and industry trends to assist customers effectively.Keep detailed records of customer interactions and transactions.