Rapidly assess and triage patients to prioritize care based on severity of conditions, ensuring high-risk cases are addressed first.Administer emergency medications and treatments according to protocols while monitoring patient responses for any adverse reactions.Collaborate with multidisciplinary teams, including physicians and paramedics, to develop and implement effective emergency care plans.Perform life-saving procedures such as intubation, chest tube insertion, and CPR, demonstrating proficiency in advanced emergency techniques.Document patient care activities accurately and promptly in electronic health records to maintain a clear and legal medical history.Educate patients and their families about treatment plans, post-discharge care, and preventive measures to enhance recovery and health.Maintain emergency equipment and supplies, ensuring readiness for a variety of medical scenarios that may arise in the emergency department.Participate in regular training and drills to stay current on best practices in emergency care and response protocols.Provide emotional support to patients and families in crisis situations, demonstrating empathy and strong communication skills.Adhere to all regulatory and safety standards, including infection control protocols, to create a safe environment for patients and staff.

Drive business development initiatives to meet patient acquisition and revenue targets.Identify and build strong relationships with corporate clients, insurance companies, schools, and community organizations.Organize and participate in health camps, wellness programs, and marketing outreach activities.Conduct regular field visits and client meetings to promote clinic services and build visibility.Collaborate with internal teams for lead follow-ups and tracking campaign effectiveness.Maintain an updated database of prospects and provide weekly activity reports.Assist in competitor analysis and market mapping for strategic planning.

Work closely with clinic doctors to ensure accurate documentation of diagnoses, procedures, and treatments.Support the doctor in preparing insurance pre-approvals and claim submissions.Ensure timely and accurate submission of insurance claims to reduce denials and enhance revenue cycle efficiency.Maintain up-to-date knowledge of insurance policies, coding regulations, and payer guidelines.

Respond to patient and customer inquiries via phone, email, chat, or in-person, ensuring timely and accurate resolution.Handle appointment scheduling, prescription requests, billing queries, and medical record coordination.Maintain up-to-date knowledge of healthcare services, insurance processes, and patient confidentiality standards (HIPAA or applicable local regulations).Record and document customer interactions and issues in CRM systems.Escalate complex or unresolved cases to relevant departments or supervisors.Provide feedback on customer pain points and suggest service improvements.Assist with onboarding new patients and provide guidance on navigating healthcare systems or platforms.

Provide accurate medication information and counseling to patients through online consultations, ensuring they understand their prescriptions and potential side effects.Review and verify prescriptions submitted through the online platform, ensuring compliance with legal and regulatory standards.Engage in proactive communication with healthcare providers to clarify prescriptions or address any discrepancies, ensuring patient safety.Utilize telepharmacy software to monitor patient medication regimens and provide follow-up care as needed.Manage and oversee the online pharmacy's inventory, ensuring that medications are stocked, stored, and dispensed correctly.Stay updated on the latest pharmaceutical developments, regulations, and telehealth practices to provide the best service possible.Educate patients on medication adherence strategies and lifestyle modifications to enhance therapeutic outcomes.Handle patient inquiries and resolve complaints effectively, maintaining a high level of customer satisfaction.Document patient interactions and maintain accurate records as required by regulatory bodies and pharmacy standards.Collaborate with the pharmacy team to develop and implement online health campaigns and initiatives aimed at promoting wellness.

Conduct regular safety audits and inspections to identify hazards and ensure adherence to health and safety standards.Develop and implement safety protocols tailored specifically for warehouse operations to minimize risks and ensure compliance with local regulations.Investigate accidents and incidents promptly to determine root causes and implement corrective actions to prevent recurrence.Monitor and analyze safety performance metrics to drive continuous improvement in warehouse safety culture.Collaborate with other departments to integrate safety considerations into all aspects of warehouse operations.Maintain up-to-date records of safety training, incidents, and regulatory compliance for internal audits and inspections.Stay informed about industry trends and regulatory changes related to warehouse safety to ensure best practices are followed.Ensure compliance with HSE (Health, Safety, and Environment) standards.

Manage Operations: Oversee daily operations, including deliveries, pickups, and related activities.Improve Performance: Continuously improve efficiency and quality of service.Plan and Strategize: Develop and implement strategic plans for logistics and internal operations.Lead Teams: Build and manage teams to achieve operational goals.Analyze and Optimize: Use data to identify areas for improvement and implement solutions.Collaborate: Work with other teams to share best practices and drive innovation.Develop Talent: Mentor and develop team members to take on leadership roles.Manage External Relationships: Handle government relations, vendor partnerships, and legal compliance.

Develop visually compelling graphics for various marketing campaigns, social media platforms, print materials, and digital assets, catering to a multicultural audience. Collaborate with cross-functional teams, including marketing, content, and product teams, to understand design requirements and deliver solutions aligned with our brand guidelines and objectives. Ensure designs are culturally sensitive and resonate with target audiences in different regions. Stay updated with design trends, emerging technologies, and industry best practices to continually enhance design quality and creativity. Manage multiple design projects simultaneously, adhering to deadlines and delivering high-quality work.

Handle inbound and outbound calls efficiently while maintaining a professional demeanor, ensuring customer satisfaction at every interaction.Diagnose customer issues by asking targeted questions, providing tailored solutions, and guiding customers through troubleshooting processes.Document all customer interactions accurately in the CRM system to ensure seamless follow-up and track recurring issues.Upsell and cross-sell products or services based on customer needs while adhering to ethical standards and company policies.Respond promptly to customer inquiries via multiple channels, including phone, email, and chat, ensuring timely resolution.Maintain an up-to-date knowledge of company products, services, and promotions to provide accurate information and support.Collaborate with team members and departments to resolve complex customer issues and improve service delivery.Participate in training sessions and workshops to enhance product knowledge and customer service skills.Monitor and analyze call metrics to identify areas for personal improvement and contribute to overall team performance.Provide feedback and suggestions to management regarding customer trends and potential operational improvements.

Job Brief: We are looking for a dynamic and motivated applicant to join the team. This role will focus on driving the sales of AIB products while closely collaborating with internal and external stakeholders to ensure smooth brand onboarding and marketing execution.Key Responsibilities:1. Brand Onboarding & Coordination:a. Work closely with new and existing brands to facilitate onboarding, ensuring alignment with legal, finance, marketing, and category managers.b. Ensure all regulatory and compliance requirements are met for new brand integration.2. Marketing & Promotions:a. Coordinate marketing initiatives, including creative assets, launch events, and retail competitions.b. Collaborate with brands to execute promotional activities that drive brand visibility and sales.3. Stakeholder Communication & Support:a. Act as the primary point of contact for brands, ensuring timely communication and follow-ups for various deliverables.b. Gather and provide essential data, including sales performance, stock levels, training materials, and product line extensions.4. Tracking & Reporting:Maintain and regularly update trackers for: New brand onboarding, Existing brand performance, Regulatory compliance, Agreements and contracts, Marketing initiatives

1. Content Creation:● Sourcing, editing and resizing product page images with high quality and consistency.● Remove backgrounds, adjust lighting, color-correct and retouch images as required.● Researching and crafting A+ unique additional and promotional images for the product pages.2. Content Review & Upload:● Ensure product images align with brand guidelines and maintain a cohesive visual identity.● Reviewing product images and uploading them on e-commerce platforms.● Accurately updating of catalog trackers with the required information.3. Quality Assurance:● Performing hygiene check for images to improve the overall presentation of the product pages.● Regularly updating product listings with upgraded images to ensure data accuracy and adherence to branding guidelines.● Maintain an organized library of product images for easy access and updates.● Addressing and resolving any image-related issues promptly.4. Team Collaboration:● Collaborating with cross-functional teams to gather input and feedback on product content and catalog improvements.

Greet and welcome visitors with a warm and professional demeanor, ensuring an inviting first impression for all guests.Manage a multi-line phone system, efficiently directing calls and taking messages to maintain seamless communication.Schedule and coordinate appointments, meetings, and events, ensuring optimal use of company resources and time.Maintain an organized filing system for both physical and digital documents, enabling quick retrieval and efficient office operations.Handle incoming and outgoing mail and packages, ensuring timely distribution and record-keeping for all correspondence.Provide administrative support to various departments, assisting with tasks that enhance overall office efficiency and productivity.Monitor and manage office supplies inventory, placing orders as needed to avoid shortages and maintain smooth operations.Respond to inquiries and provide information regarding company services, policies, and procedures, acting as a knowledgeable point of reference.Ensure the reception area is tidy and presents a professional appearance, reflecting the company’s standards and values.

Handle customer inquiries, complaints, and issues promptly and professionally.Assist customers with product information, pricing, and order processing.Engaging and Assisting the Customers waiting inside store with RxN.Maintain accurate customer records and update information as needed.Collaborate with internal teams to address customer needs and resolve problems.Stay up-to-date with product knowledge and industry trends to better assist customers.Identify and escalate complex issues to appropriate departments for resolution.Follow company policies and procedures to ensure consistent service delivery.Strive to exceed customer service goals and targets while continuously enhancing skills through training and development.

Provide excellent customer service by responding to inquiries and resolving customer issues in a timely and professional manner.Maintain a high level of product knowledge to effectively answer customer questions and provide accurate information.Assist customers with product selection and make recommendations based on their needs and preferences.Stay up to date on company policies and procedures to ensure compliance and provide accurate information to customers.Collaborate with other departments to resolve customer issues and ensure customer satisfaction.Continuously strive to improve customer service skills and knowledge through training and development opportunities.Handle customer complaints and escalations with empathy and professionalism.

1. Content Creation:● Researching and crafting A+ unique content with appropriate descriptions, mapping, and attributes.● Creating engaging and persuasive product titles, keywords, descriptions, accurate directions, customized images, videos, and other rich media content. 2. Content Review & Upload:● Proof-reading the content for completeness, accuracy of information and quality.● Ensuring the title and content has appropriate keyword density for SEO.● Preparing error free files and uploading them on our e-commerce platforms.● Accurate updating of catalog trackers with the required information. 3. Product Knowledge:● Knowledgeable about pharmaceutical & non-pharmaceutical products.● Updated understanding of the product ingredients in line with the regulations. 4. Quality Assurance:● Regularly updating product listings to ensure data accuracy, consistency, and adherence to branding guidelines.● Addressing and resolving any content-related issues promptly. 5. Advanced Cataloguing:· Executing suggestive selling techniques like upsell, cross-sell, blogging, virtual bundling to enhance user experience and uploading them on the website.· Develop range-specific filters for leaf categories for addition on product listing pages and thereby refine search functionality. 6. Team Collaboration:● Collaborating with cross-functional teams to gather input and feedback on product content and catalog improvements.

The Assistant Manager / Deputy Manager Internal Audit will carry out Audit process in the units and prepare preliminary audit reports. The role will add value and improve the organization’s operations by bringing a systematic and disciplined approach to the effectiveness of risk, control, and governance processes.Draft preliminary audit plan and visit units for audit as per annual audit plan.Gather data for internal audit from various methods like interviews, financial research etc.Examine records and interview respective employees to ensure recording of transactions and compliance with laws and regulations.Collect and Analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.Examine inventory to ensure its adequacy and proper accounting.Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions (petty cash, bills, tangible assets verification etc.).Prepare detailed reports on audit findings & discuss with department heads.Identify and clearly establish audit issues with root causes, discuss them with the respective process owner, and provide effective solutions to improve internal controls and business processes.Support function in framing the audit schedule and work program based on the audit scope.Conduct follow-up audits to monitor the implementation of agreed action plans and present the status to the managerial team/head-internal audit.Support ethical compliance team on various compliance awareness and training activities.Representation of the internal audit in the wider CSR or similar initiatives and identify the opportunities to contribute to the Group’s ESG compliance.Engage in continuous knowledge development regarding the sector’s rules, regulations, best practices, tools, techniques, and performance standards.

The Manager/ Senior Manager Internal Audit will oversee scheduled audits and review tasks across Aster KSA under the supervision of the department lead, and as per the annual audit plan, on the efficient use of resources, the effectiveness of controls and ensure effectiveness of mitigating risks. The role will also support the Head of Internal Audit and Risk Compliance on transformation within the function, as well as whistle blowing investigations.Ensure compliance with policies, plans, standards, laws, and regulations that could have significant impact upon operations.Enable transformation of audit function through refreshing methodologies in line with best practices.Conduct and oversee audit assignments in line with the Internal Audit plan and within the budgeted time, adopting the best audit practices and appropriate audit techniques.Determine the documents / data to be collected based on the above review and prepare the document requirement list for conducting the preliminary review.Collect and analyze the documents received to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.Compile/review draft Internal Audit Report according to the required standards and conduct Ad-hoc projects / reviews.Inspect account books and accounting systems for efficiency, effectiveness, accuracy and use of accepted accounting procedures to record transactions under their specific head of accounts (revenue, purchase, expenses, cash and bank, bills, tangible assets verification etc.).Prepare quarterly progress reports on planned audits and implementation of corrective actions.Prepare detailed reports for the observations made along with corrective action and recommendation.Submit consolidated audit report containing relevant concerns, recommendation, risk category and severity to the Local Management Team.Follow up and ensure implementation of recommendations within the agreed timeline in consultation with the team and periodically submit implementation report / tracker.Conduct the review of reports, contracts, and other documents through MAP, Risk Register and RMC presentations.

· To review the sales trend, seasonality, promotion etc. and create the product level forecast.· Ensure the inventory cover of the selected brands & SKUs as required.· Internally coordinate with other departments like finance, procurement, and supply chain.· Regularly coordinate with suppliers to understand the supply scenario and availability of major brands.· Process purchase orders to vendors and ensure the supply is within the timelines.· Assist in managing the master data for product, supplier, pricing etc.· Prepare supplier performance reports.