Review business unit performance against set standards and plan, organize and execute new and related strategies to address gaps and improve current service levels.Communicate with clients and customers on updates, information, concerns and suggestions.Sets the role model in customer service for the rest of the business unit to follow.Participate in the recruiting process of new service point employees by conducting interviews, participating in role plays and assessment centers.Proactively anticipate customer needs and identify any potential issues. Formulates action plans and leads the respective implementation for resolution.Identify opportunities for potential upsell opportunities and development of the business unit and create value story specific to opportunity. Works with the Business Development Manager of the BU in related areas of business service development.Responsible for project management, driving internal contacts to ensure timely deliverables to the internal and external customers, manage day-to-day operational aspects of project including scope.Trains employees to acceptable levels of performance standards.Reviews, recommends and formulates new training manuals and methodologies related to the department.Ownership of additional business unit projects as identified.Complete individual action items that contribute to completion of BU strategic action items.Create and deliver recurring client value reporting; highlight customers’ strategic successes and provide ongoing recommendations for further optimization.Prepares and develops immediate subordinates for succession planning.Perform other functions which may be assigned by management from time to time.

Develop and implement HR plans, policies and procedures including manpower planning, recruitment, learning and development, succession planning, compensation and benefits and employee relations.Serve as a link between management and employees by handling questions, interpreting and administering contracts and resolving work-related problems.Provides coaching to managers and manages business justification for recruitment.Manage and oversee all Human Resources staff.Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to talent, compensation and benefits as well as HR operations management.Oversee Performance Management System such as but not limited to career development and Learning and Development activities to ensure proper career paths of individuals especially for critical positions, and taking into consideration the strategic objectives for potential future skills.Oversee Compensation and Benefits plans stressing on internal and market equity.Oversee Recruitment activities to ensure a timely and proper fit between a candidate and a position.Oversee Employee Relations activities to ensure employee issues and conflicts are properly tackled.Coordinate with the Public Relations Officer in handling relationship with government and associated governmental institutions for HR matters.Review and oversee manpower plan taking into consideration the approved budget.Perform staffing duties, including dealing with understaffing, refereeing disputes, terminating employees and administering disciplinary procedures.Manage the review of On Time Group organization design and performance to ensure that employees are effectively distributed based on their skills and division resource requirements.Conduct performance appraisals for subordinates according to scheduled plans and recommend necessary actions as per the applied practices.Develop communication plan to ensure that all key messages have been properly communicated and shared with employees, in a timely manner.Approve and monitor the implementation of the Administration strategies, policies and procedures including facility and other administrative tasks developed and submitted by the Administrator.Manage the operations of Timeless Manpower & Timeless Learning & Development Business Units.

Company Description On Time Group, based in Dubai, UAE, has been revolutionizing services for businesses and individuals for over 19 years. As the first company in the Middle East to offer government services through the private sector, we serve over 1 million clients annually with a variety of services under different entities. Our core values include expert knowledge, speed of service delivery, international standards, and true professionalism. Role DescriptionIdentify and pursue new business opportunities to expand the company's customer base. Build and maintain strong relationships with clients and partners. Collaborate with cross-functional teams to ensure successful delivery of products and services. Manage budgets and resources to ensure efficient use of company assets. Monitor and report on key performance metrics to track progress towards business goals. Negotiate and close deals with clients Maintain a deep understanding of company products, services, and competitive landscape