Responsible for coordinating both local and export sales activities with the sales team, including organizing key documents and communicating essential information. Ensure excellent customer service by offering after-sales support to all clients.Coordinate sales activities with both internal teams and external customers, ensuring follow-up on schedules and timelines. Process Sales Orders (SO), Proforma Invoices (PI), and Customer Order Requests (COR) in SAP, ensuring accurate and timely order handling. Provide dispatch plans to the logistics team in accordance with customer specifications.Coordinate with production and dispatch teams to ensure smooth dispatch of the material.Follow up with customers on payment status.Understand export processes and the documentation requirements for various countries.Support the sales team by managing schedules, organizing key documents, and communicating necessary information.Provide regular reports to management on daily, weekly, and monthly dispatch activities and plans, utilizing basic spreadsheet skills to track and sort financial and non-financial data, and generate reports.Respond to customer queries promptly and provide the required information.Collaborate with internal departments to gather order-related details and ensure timely order closure.Assist in preparing and organizing promotional materials and product samples.Communicate any unforeseen delays or issues to clients and update the sales team with relevant customer information.Ability to manage multiple customers and countries directly and efficiently.Strong understanding of shipping and customs terms, including Bills of Lading (BL), Letters of Credit (LC), Certificates of Origin (COC), and related documentation.Monitor and address customer queries regarding export activities and related processes.Coordinating with the internal department in case of customer complaints.

Responsible for carrying out all day-to-day accounting work including preparing the commercial documents to ensure that the right products are delivered to the right location on time. The Commercial/Accounts officer is also involved in stock control, warehousing, and monitoring the flow of goods.Job description:Documents financial transactions by entering account information. Summarizes current financial status by collecting information, and preparing balance sheets, profit and loss statements, and other reports.Filing all financial documents like Bank statements, Credit card statements, Petty cash statements, PDC tracking, etc.Assist in the periodic internal and external audit process.Preparing and updating commercial documents in the SAP system and arranging details of shipments with forwarders, and carriers as necessary for exports.Preparing and executing export documentation requirements for shipments to different countries, which include letters of credit shipments, commercial invoices, packing lists, certificates of origin, certificates of analysis, etc. Ensuring that all documentation meets export regulations.Preparing and submitting documents to freight forwarders to necessitate timely processing of exports. Maintaining up-to-date export files and records.Communicating with the logistics team and if required with forwarders associated with the shipment.Preparing and submitting claim forms for damaged or lost shipments. Coordinating with the logistics department to notify of lost shipments and to initiate tracing.Monitoring and communicating the latest modifications in import/export procedures and guidelines and conforming to the customs laws. Understanding of required paperwork for shipment and export of products.Assisting with the scanning of documents electronically and maintaining the database of all commercial documents for easy retrieval of the data.Preparing in and out gate passes for vehicles and coordinating with the logistics department and security for proper in and out of vehicles.Monitoring and physical stock and preparing the reports. Clarifying stock discrepancies with the production department.Reconciling financial discrepancies by collecting and analyzing account information. Preparing general ledger entries by maintaining records and files, and reconciling accounts. Prepare payments to vendors and suppliers. Processing payment monthly recurring payments and AMC.Posting and processing journal entries to ensure all business transactions are recorded. Update accounts receivable and issue invoices. Update accounts payable and perform reconciliations.Understand and follow the ISO international standards supporting the organization for continual improvement. Keeping the process in line with the standards. Participating in the audit and maintaining the records for audit.Actively participate in the ongoing/new project implementation and follow the SOPs in day-to-day work.

Transportation of senior management staff in the company car. Airport Pickup and Drop and taking the staff to the meeting site.Transporting staff to and from office and company accommodation.Delivering and collecting documents, cheques, samples, and other items to and from government offices, vendors, and suppliers.Taking cars and vehicles to the workshop for servicing. Maintaining service records of the company vehicles.Ensuring company vehicle is in good condition before and after use and ensuring the safety of passengers and himself all the time.Guest airport drop, airport pick-up, and to other destinations related to work.Assisting in staff visa medical, Emirates ID application, visa documentation by providing the transport service, and submitting documents to authorities.Remaining fully aware and ensuring that Rules & regulations stipulated by the Government, Police, RTA, Municipality, and Traffic department are adhered to.Greeting and attending to guest’s queries courteously and promptly. Cooperates with staff and management as per business demands.Reporting any incidents, accidents, or misbehaviour that may occur during duty to the HR department.Handling work related to banks, shipping companies, customs, government offices, etc.Keeping company vehicles clean, tidy, and in ready-to-use condition all the time. Maintaining trip logbook.Remaining aware of all safety measures related to the vehicle and driving and ensuring self-safety and passenger and property safety all the time. Attend the necessary training and gain knowledge.Keeping essential documents like driving licenses and permits updated. Renewing company vehicle registration on time without any delay and fines.