Online Operations & CoordinationMonitor and ensure all online processes are executed accurately, efficiently, and within required timelines including online KPIs related to iPod sales, e-tickets, online customer service, SINT areas in stores, and consumable stock levels.Support the implementation of country-specific online projects, ensuring alignment with operational and business objectives.Partner with the Talent Development team to design, deliver, and evaluate online training programs and related initiatives.Liaise with the Operation Manager and Brand partners to address all country-level online inquiries, operational concerns, process issues, and system errors.Reporting & Performance MonitoringPrepare periodic reports capturing operational challenges, system errors, incident trends, and customer feedback.Compile and share weekly performance reports on online sales, highlighting insights and opportunities for improvement.Packing Station & Logistics ManagementOversee all picking and packing activities, ensuring operational efficiency and adherence to company standards.Act as the primary liaison for the Packing Station Supervisor, addressing and resolving operational challenges promptly.Liaise directly with logistics providers (e.g., Aramex, Shipa) to prevent delivery delays, manage incidents, and escalate reports to both local providers and Spain when required.Manage online returns, ensuring items are processed and published as per Company Standard Operating procedure.Team ManagementLead and inspire the team to maintain high motivation, engagement, retention and operational excellence.Ensure at all times the efficient usage of hours in the packing station and liaise with Operations Manager for the same during events. (Sale / Black Friday)Maintain regular communication with the management team regarding personnel updates and product-related matters.

Responsible for all areas of visual merchandising, including conceptualization, designing, lay-out planning and window display and implementing window and in-store displaysCreate and maintain an image which is synonymous with the brandHandle proper utilization of POS materials, fixture and fittings and single handedly responsible for the safekeeping of all decoration etc. or other company provided materialsGuide the customers’ browsing through merchandise placement and store layout to result in increased customer traffic in the storeResponsible for the designing and conceptualization of seasonal displays by taking into account current industry trendsResponsible in monitoring and maintaining window display standardResponsible for displaying new collection on the shop floor following the Brand’s directiveConduct basic merchandising training for sales assistants like right tagging, correct folding, proper hanging, sizing and replenishmentsCoordinate with Display Manager and Store Managers in execution of Brand’s merchandisingWillingness to work in shifts· Perform related duties as assigned by supervisor

To manage all aspects of all departments of the store to maximise sales, commercial opportunities and controlling costs to achieve business targets. Will have autonomy of the commercial, operational and HR aspects, throughout the store.SALES MANAGEMENTDrive sales performance using commercial information and product knowledge with the internal tools provided.Actively drive sales by implementing sales building initiatives across all departments through effective analysis of the company commercial reports and visual layout.Determine the strategy of the store, always striving to maximise sales and store opportunities.STORE PROCEDURESMaintain cash policies, controlling shrinkage to the limited/accepted loss rate and applying all health and safety procedures in the store inclusive of the stockroom.Controlling the cost related to petty cash expenses in line with company budgets.Manage the budgeted hours in the store effectively.Design the Ideal Rota with adequate staff to ensure high productivity.Competition awareness to give relevantfeedback to appropriate parties such as product managers, regional managers, and teams.Analyze relevant data to create the best strategy for the store.Support the Department Managers to keep monitoring the budget.Ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales, and P&L.To ensure that policies and procedures of the company are adhered to by monitoring and putting corrective actions in place when necessary for the procedures.PEOPLE MANAGEMENTSupervise managers for controlling and managing stock, product rotation, orders, and devolutions.Promote participatory management style and ensure a positive working environment exists within all the departments in the store.To have clear, timely and effective communication with various departments, and ensure relevant follow-up with the overall store team.Effective conflict resolution respecting Company standards.Identify potential talent in all the departments, provide adequate feedback through performance reviews and Personal development plans with the relevant follow-ups. Develop the team for future opportunities in the stores.Provide induction plans and relevant training for all employees in the store.Manage the performance of the employees and coach them when needed.Motivate, encourage, and inspire the team to increase sales and ensure efficiency.Constantly monitor the absence management and employee relations with the HR Team.Support in the recruitment process of the team.Lead by example to perpetuate the brand culture.CUSTOMER SERVICEUp to date knowledge about current industry trends and to constantly analyse the competitor’s product and market to be able to maximise sales.Provide input to companywide projects to ensure that the brand can constantly improve performance.Ensure a high level of customer service standards are consistently attained in the store in all departments.STOCK MANAGEMENTEnsure the store is compliant with all company initiatives.Merchandising the store as per the brand guidelines, according to the commercial trends.Ensuring effective stockroom organization.Effectively managing the order and replenishment to be on time as per the schedules.Be an ambassador for our company’s sustainability strategy.

The Assistant Shop Manager will consistently provide our customers with the highest level of service possible and assist the Shop Manager in achieving budgeted revenue goals.Promote and monitor quality service among staff through training and by acting as a positive role model Maintain employee attitude and morale by recognizing outstanding performance and service Working with the Store Manager to meet the long range retail and company objectives Responsible for work schedules, break periods, work hours and vacations. Provide the Store Manager with a weekly update on the progress of the store and staff Ensure proper store image. Responsible for the operation of the store, such as inventory control and maintenance in the absence of the Store Manager Responsible for addressing customer grievances and inquiries. Ensure store security Evaluate staff performance and development needs. Delegate responsibilities between the staff

Provide a complete shopping environment for our customers involving excellent product knowledge and customer service and responsible for the sales turnover of the store.Maintain control over the various zones in the shop floor Maintain a positive and cheerful attitude with the team and motivate them constantly to sell more Monitor and drive performance level of staff in terms of achieving daily targets & maintaining high level of customer service. Responsible to increase the Transformation Rate (Convert visitors to the store to customers) Monitor and drive hourly sales, daily sales and monthly targets Check stock daily to ensure that all products are adequately stocked and available for customers Train and promote high customer service standards

Responsible to manage the department on a day-to-day basis whilst balancing strategic goals of the Company and to handle all aspects of the store operations in line with Company objectives.STORE PROCEDURES & SALES MANAGEMENTDeep understanding of Gestion Retail, Delivery app and all the visual & commercial tools.Drive sales performance using commercial information and product knowledge with the internal tools provided.Drive marketing initiatives and sales performance and manage the budget of hours in the store effectively.Design the ideal rota to always ensure staff coverage in the store.Ensure productivity budgets are met and adhere to the procedures as per the Brand Guidelines. Monitoring and taking corrective actions when necessary.To understand and reinforce the company return policy.VISUAL COMMERCIALCommunicate commercial needs, opportunities & competitors’ awareness to regional managers and product managers.Supervise & participate actively in the commercial routine of the store alongside the commercial team.CUSTOMER SERVICEFollow the minimums of customer service consistently and drive the team to ensure that these minimums are maintained across the store.Establish high level of customer service in the store leading by example, and drive, monitor and support customer service action plans as well as to train the team in providing excellent customer service.Manage customer issues as they arise and thrive for Customer satisfaction.PEOPLE MANAGEMENTConstantly monitor the absence management and employee relations with the HR Team.Support in the recruitment process of the team.Have clear, timely and effective communication with various departments with the store overall with the relevant follow-ups.Develop the team through trainings, performance reviews and Personal development plans with the relevant follow-ups.Manage conflict effectively respecting Company standards and provide/ receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it for their own development and their team.STOCK MANAGEMENTEnsure that the stock room is organised efficiently, and the order and replenishment are done in a timely and effective manner, ensuring that the store is merchandised according to the standards-best sellers and current trends.