Welcome and greet all visitors, clients, and guests with a professional and courteous manner. Answer, screen, and forward incoming phone calls, and take accurate messages when needed. Manage the reception area to ensure it is tidy, organized, and presentable at all times. Provide basic information about the company and direct visitors to appropriate departments or personnel. Receive, sort, and distribute incoming mail and deliveries promptly. Maintain office supplies inventory and request replenishment when needed. Support administrative tasks such as scheduling meetings, filing, copying, and document preparation as required. Assist other departments with clerical duties when needed.

Welcome and greet all visitors, clients, and guests with a professional and courteous manner. Answer, screen, and forward incoming phone calls, and take accurate messages when needed. Manage the reception area to ensure it is tidy, organized, and presentable at all times. Provide basic information about the company and direct visitors to appropriate departments or personnel. Receive, sort, and distribute incoming mail and deliveries promptly. Maintain office supplies inventory and request replenishment when needed. Support administrative tasks such as scheduling meetings, filing, copying, and document preparation as required. Assist other departments with clerical duties when needed.

Tender Management: Tender Identification and Analysis: Monitor tender portals and market trends to identify potential opportunities. Analyse tender documents, including Requests for Proposal (RFPs), Invitations to Tender (ITTs), and Requests for Quotation (RFQs). Bid Preparation and Submission: Prepare and submit detailed, compliant, and competitive tenders within stipulated deadlines. Coordinate with technical and commercial teams to gather required information and ensure the bid aligns with customer requirements. Develop cost and pricing structures based on analysis of tender requirements and market rates. Tender Documentation: Compile, review, and edit tender documents, ensuring all necessary information and certifications are included. Maintain up-to-date records of tender submissions, deadlines, and statuses. Collaboration and Coordination: Internal & ExternalCoordination: Liaise with internal departments (e.g., sales, finance, logistics, and legal) for data and approvals. Communicate with external entities, such as government departments and XCMG factories, to clarify tender requirements or negotiate terms. Strategic and Compliance Management: Strategic Contribution: Provide insights on trends, competitors, and pricing to influence decision-making. Suggest improvements in tendering procedures to enhance success rates. Compliance Assurance: Ensure adherence to government regulations, client-specific requirements, and company policies during the tender process. Verify that all submissions meet legal, financial, and technical standards. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination. Undertake additional job roll-related tasks as necessary to support the company's mission and operations.Carry out additional tasks as requested by management

Sales & Business Development: Identify and pursue new business opportunities in the heavy machinery sector. Develop and maintain a strong sales pipeline through effective prospecting and lead generation. Meet or exceed sales targets and quotas. Customer Relationship Management: Build and maintain strong, long-term relationships with key customers. Understand client needs and provide solutions that meet their requirements. Conduct regular follow-ups to ensure customer satisfaction and repeat business. Product Knowledge & Demonstrations: Stay updated on the latest heavy machinery products and industry trends. Conduct product presentations and demonstrations to prospective customers. Provide technical assistance and support to customers during the sales process. Negotiation & Closing: Negotiate terms and conditions of sales agreements to achieve mutually beneficial outcomes. Prepare and present proposals, contracts, and agreements to customers. Close sales and ensure a smooth handover to the operations team for order fulfilment Market Research & Analysis: Monitor market trends, competitor activities, and customer preferences. Provide feedback to the management team on market developments and potential growth areas. Assist in the development of marketing strategies and promotional campaigns. Reporting & Documentation: Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system. Prepare regular sales reports and forecasts for management review. Ensure all documentation and contracts are completed accurately and promptly. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination. Undertake additional job roll-related tasks as necessary to support the company's mission and operations.Carry out additional tasks as requested by management

Ø Maintenance and Repairs:Perform routine and preventive maintenance on a wide range of heavy machinery and equipment according to manufacturer guidelines.Diagnose mechanical, hydraulic, and electrical issues, using diagnostic tools and equipment.Repair and replace defective parts, components, and systems to restore machinery to optimal working condition.Conduct tests on machinery after repairs to ensure proper functioning and performance.Ø Troubleshooting and Diagnostics:Use diagnostic tools and equipment to identify the root cause of machinery malfunctions and breakdowns.Interpret technical manuals, schematics, and diagrams to understand equipment specifications and troubleshooting steps.Provide accurate and detailed reports on diagnostics and repairs performed.Ø Installation and Commissioning:Assist in the installation and commissioning of new machinery, ensuring it is set up correctly and functions as per specifications.Perform initial tests and adjustments to ensure optimal performance.Ø Safety and Compliance:Follow all safety protocols and procedures while performing maintenance and repairs, including the use of personal protective equipment (PPE).Ensure that all work is carried out in compliance with local regulations, company policies, and safety standards.Conduct regular inspections of tools, equipment, and workspaces to maintain a safe working environment.Ø Customer Support:Provide on-site technical support to customers, including troubleshooting, repairs, and maintenance.Communicate effectively with customers to explain technical issues and repairs, ensuring they understand the work performed.Respond to emergency service calls to address urgent machinery breakdowns and minimize downtime.Ø Documentation and Reporting:Maintain accurate records of all maintenance and repair work performed, including parts used, time spent, and diagnostic findings.Prepare and submit detailed service reports, including recommendations for future maintenance or repairs.Keep track of parts inventory used during repairs and notify the parts department of any shortages.Ø Continuous Learning and Development:Stay updated on the latest technologies, tools, and techniques related to heavy machinery maintenance and repair.Attending training sessions and workshops provided by the company or manufacturers to enhance technical skills and knowledge.Ø Collaboration and Teamwork:Work closely with other technicians, engineers, and service team members to ensure efficient and effective maintenance and repair operations.Assist in training junior technicians and providing guidance as needed.Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.Undertake additional job roll-related tasks as necessary to support the company's mission and operations.Carry out additional tasks as requested by management.

Ø Technical Support & Troubleshooting:Diagnose and troubleshoot issues related to mechanical, electrical, and hydraulic systems in heavy machinery.Provide on-site and remote technical support to customers and field technicians.Utilize diagnostic tools and software to identify equipment malfunctions and determine appropriate repair methods.Ø Maintenance & Repair:Perform scheduled maintenance, inspections, and repairs on heavy machinery to ensure optimal performance.Oversee the installation, testing, and commissioning of new equipment.Ensure all repairs and maintenance work comply with manufacturer standards and safety regulations.Ø Customer Service:Respond promptly to customer inquiries and service requests.Provide technical advice and recommendations to customers on the operation and maintenance of equipment.Conduct customer visits to assess machinery performance and address any service-related issues.Ø Training & Development:Provide technical training and support to internal staff, including service technicians and sales teams.Develop and deliver training programs for customers on the proper use and maintenance of heavy equipment.Ø Documentation & Reporting:Maintain detailed records of service and maintenance activities, including work orders, service reports, and inventory usage.Prepare and submit regular reports on service operations, equipment performance, and customer feedback.Collaborate with the Service Manager to improve service processes and enhance customer satisfaction.Ø Health, Safety & Environmental Compliance:Adhere to company safety policies and procedures, ensuring a safe working environment for all employees.Conduct risk assessments and implement corrective actions to mitigate potential hazards.Ensure compliance with environmental regulations and industry standards during service activities.Ø Continuous Improvement:Identify opportunities for improving service efficiency and reducing downtime for customers.Stay updated on the latest industry trends, technologies, and best practices in heavy machinery maintenance and repair.Participate in continuous improvement initiatives and contribute to the development of service strategies.Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.Undertake additional job roll-related tasks as necessary to support the company's mission and operations.Carry out additional tasks as requested by management

Earthmoving Application Design: Design and configure crane systems specifically for earthmoving tasks, ensuring they are capable of handling heavy loads, digging, and lifting operations. Customize cranes based on project requirements, considering factors like load capacity, reach, terrain conditions, and digging depth. Component Integration: Ensure the proper integration of key components, such as booms, buckets, hooks, and winches, to enable efficient and safe earthmoving operations. Oversee the alignment and connection of hydraulic, mechanical, and electrical systems to ensure reliable operation in challenging conditions. Crane Installation: Supervise the setup of earthmoving cranes on various sites, ensuring all components are correctly assembled and configured for the specific project. Conduct site assessments to determine the optimal positioning of cranes, considering load distribution, terrain stability, and safety. Testing: Perform load tests and operational checks to verify the crane’s ability to handle earthmoving tasks safely and effectively. Document all testing procedures and results, ensuring that the cranes meet performance and safety standards before deployment. Earthmoving Operations: Operate cranes using manual or remote controls to perform earthmoving tasks such as lifting, digging, and moving large volumes of soil, rock, and debris. Coordinate with project teams to execute crane operations that align with specific project timelines and safety protocols. Preventive Maintenance: Develop and implement maintenance schedules tailored to the demands of earthmoving cranes, including regular inspections, lubrication, and part replacements. Monitor key performance indicators (KPIs) such as hydraulic pressure, engine performance, and structural integrity to prevent breakdowns during operations.Ø Technical Troubleshooting: Diagnose and resolve technical issues related to mechanical wear, hydraulic leaks, or electrical faults in earthmoving cranes. Apply corrective actions promptly to restore crane functionality and maintain project momentum. Safety Protocols: Ensure that all crane operations comply with safety standards and regulations, particularly in challenging or hazardous earthmoving environments. Implement and follow strict safety procedures, including securing loads, avoiding hazards, and wearing appropriate protective gear. Incident Reporting: Investigate and report any incidents or near-misses involving earthmoving crane operations, participating in root cause analysis and corrective action planning. Conduct regular safety audits and training sessions to reinforce safe working practices among crane operators and support staff. Technical Support: Provide clients with expert advice on the selection, configuration, and operation of cranes for earthmoving projects. Assist clients with on-site crane setup, operation, and troubleshooting, ensuring they can effectively utilize the cranes for their specific needs. Training: Conduct training sessions for clients and internal teams on the safe and effective use of earthmoving cranes. Develop instructional materials, including manuals and safety guides, tailored to the unique challenges of operating cranes in earthmoving applications. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.§Undertake additional job roll-related tasks as necessary to support the company's mission and operations. Carry out additional tasks as requested by management.

Sales Support: Assist the sales team by preparing quotations, sales orders, and invoices. Manage and update the customer database, ensuring that all information is accurate and up to date. Coordinate with the procurement team to ensure the availability of machines and parts. Follow up on pending orders, ensuring timely delivery and addressing any issues that may arise. Maintain records of sales activities, including customer interactions, inquiries, and sales orders. Customer Relationship Management: Respond to customer inquiries via phone, email, or in-person, providing product information and support. Schedule and coordinate customer meetings, demonstrations, and site visits. Assist in resolving customer complaints or issues, escalating to the sales manager when necessary. Provide after-sales support, ensuring customer satisfaction and fostering long-term relationships. Coordination and Communication: Liaise with the logistics team to arrange the shipment and delivery of heavy machines. Coordinate with the finance department to ensure payment terms and conditions are met. Communicate with manufacturers or suppliers regarding product availability, specifications, and lead times. Collaborate with the marketing team to support promotional activities and sales campaigns. Reporting and Analysis: Prepare and distribute sales reports, analysing sales trends and performance metrics. Monitor sales targets and assist in developing strategies to achieve them. Track inventory levels, coordinating with the warehouse team to manage stock effectively. Provide insights and feedback to the sales team on market trends, customer preferences, and competitive activity. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination. Undertake additional job roll-related tasks as necessary to support the company's mission and operations. Carry out additional tasks as requested by management.

Sales & Business Development:1. Identify and pursue new business opportunities in the heavy machinery sector.2. Develop and maintain a strong sales pipeline through effective prospecting and lead generation.3. Meet or exceed sales targets and quotas. Customer Relationship Management:1. Build and maintain strong, long-term relationships with key customers.2. Understand client needs and provide solutions that meet their requirements.3. Conduct regular follow-ups to ensure customer satisfaction and repeat business. Product Knowledge & Demonstrations:1. Stay updated on the latest heavy machinery products and industry trends.2. Conduct product presentations and demonstrations to prospective customers.3. Provide technical assistance and support to customers during the sales process. Negotiation & Closing:1. Negotiate terms and conditions of sales agreements to achieve mutually beneficial outcomes.2. Prepare and present proposals, contracts, and agreements to customers.3. Close sales and ensure a smooth handover to the operations team for order fulfilment Market Research & Analysis:1. Monitor market trends, competitor activities, and customer preferences.2. Provide feedback to the management team on market developments and potential growth areas.3. Assist in the development of marketing strategies and promotional campaigns. Reporting & Documentation:1. Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system.2. Prepare regular sales reports and forecasts for management review.3. Ensure all documentation and contracts are completed accurately and promptly.4. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.5. Undertake additional job roll-related tasks as necessary to support the company's mission and operations.6. Carry out additional tasks as requested by management. In-depth understanding of heavy machinery, including technical specifications, applications, and market trends. Familiarity with brands, models, and equipment commonly used in construction, mining, agriculture, and other relevant sectors. ability to understand and explain the technical aspects of heavy machinery to clients. Capability to assess customer needs and recommend appropriate equipment solutions. Proficiency in using CRM software to track sales activities, customer interactions, and manage the sales pipeline. Strong customer service skills to maintain and grow client relationships. ability to analyze market trends, competitor activities, and customer needs to identify new business opportunities. Experience in pricing strategies and developing competitive offers. Knowledge of Arabic and English languages