- Reconcile customer accounts and ensure accurate posting of payments.
- Monitor and manage the accounts receivable process, including all outstanding invoices and delinquent accounts
- Contact customers via phone or email to follow up on overdue payments and negotiate payment arrangements.
- Maintain accurate records of all collection activities, including correspondence and payment details.
- Investigate and resolve payment discrepancies or disputes, working closely with customers and internal departments to reach a resolution.
- Provide regular updates to management on the status of outstanding accounts and any potential risks or issues.
- Generate and analyze collection reports, identifying trends and patterns to improve collection efforts.
- Ensure compliance with company policies and legal requirements related to collections and debt recovery.
- Assist with credit reviews and evlauations of new and existing customers to determine credit limits and terms.
- Issue credit notes to customers.
- Other duties as assigned by the Manager.
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