Admin – Back Office (Handover Operations)

Job Description:

Position Summary:

We are seeking a dedicated and detail-oriented Admin – Back Office professional to manage and oversee the handover operations process. This role requires strong coordination, documentation handling, and client communication skills. The ideal candidate will ensure all handover tasks comply with company policies and are completed in a timely and organized manner.

Key Responsibilities:

• Oversee and manage the day-to-day administrative operations of the unit handover process.
• Handle client inquiries through multiple communication channels (phone, email, WhatsApp, etc.).
• Circulate and manage email communications related to handover.
• Ensure all supporting documents are complete and aligned with handover procedures.
• Maintain an organized filing system; scan and upload all relevant documents to shared folders.
• Coordinate signatories from higher management for letters, contracts, and documentation.
• Monitor and review project task logs, ensuring accurate updates and documentation.
• Follow up with the collection team regarding outstanding payments and unit handovers.
• Coordinate issuance of NOCs with relevant departments.
• Collaborate with internal teams such as Sales Admins, Collection, and Authority departments to resolve client issues and enhance service quality.
• Ensure compliance with company policies, procedures, and legal requirements.
• Generate and present reports on pending tasks and case status.