1. Ensure customer satisfaction, maintain professional customer support updates, and manage the day-to-day conversations, engagement, and escalation process for the brand’s Facebook page and other social media channels.

2. Receiving and attending customer service complains.

3. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

4. Resolving customer complaints, managing CRM records, drafting status reports on customer service issues

5. Data entry and research as required to resolve customer problems.

6. Interact with customers to solve issues and questions about products, services, and policies.

7. Always maintain a positive and friendly tone with customers

8. Engaging with potential customers by recommending goods or services and demonstrating how they benefit the customer personally.

9. Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform.

10. Listen to customer complaints and try to identify the cause of their problem to your best ability

11. Identify the appropriate response and strategy to solve customer issues as quickly as possible

12. Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary.

13. Handling large amounts of phone calls, chats, emails, and other communication channels

14. Assist customers in booking their service appointments in CRM.