Customer Service: Ensure guests are greeted warmly, check-ins and check-outs are smooth, and that guests' needs are promptly addressed.
Issue Resolution: Handle guest complaints or concerns efficiently and professionally, ensuring a satisfactory resolution.
Guest Communication: Provide guests with information about hotel facilities, services, local attractions, and anything else they need during their stay.
Team Supervision: Oversee and coordinate the front desk team (receptionists, concierge, bellboys, etc.) to ensure efficiency and excellent guest service.
Staff Training: Provide training and guidance to new employees and conduct ongoing training to ensure staff is up to date on procedures, systems, and customer service standards.
Shift Management: Schedule shifts, manage daily operations, and monitor team performance to ensure smooth front office functions.
Check-in/Check-out Management: Oversee and assist with check-in and check-out procedures, ensuring accuracy in guest billing and records.
Reservations: Assist in managing reservations, ensuring that all guest bookings are accurate and up-to-date.
Guest Billing: Ensure correct charges are posted to guest accounts and that billing inquiries are handled efficiently.
System Usage: Operate property management systems (PMS), handle check-in/check-out, reservations, guest requests, and billing.
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