Job Profile: Therapist

HOUSE OF ENSPA - Dubai, United Arab Emirates

Company Profile:

The House of Enspa was created in 2002 as a movement for women to empower themselves through inner beauty and to just BE beautiful. We are constantly working on customer centricity. We put the voice of our customers to work for us. Word of mouth means a lot to us. Always at the top of our game current and bringing in innovative and new offerings and trends. As a result, we are winners and tremendously thriving - the bestselling in what we do. Our customers love it, and we have a huge fan club - they are amazed by us and won't go anywhere else. This doesn't mean we ever rest- always on our toes and at the forefront of our minds is the belief that our competition is better than us.

The Role:

We are currently looking to hire a highly skilled Therapist. The ideal candidate is required to be an expert in providing professional services to the clients such as manicure, pedicure, waxing, massage, conducting skin analyses, giving treatments to the clients as per company standards. To be successful in this role, the candidate should have experience with beauty therapies and good knowledge of skin and body care products. The Therapist will be promoting customer loyalty through performing all services immaculately as per company SOPs. The goal of a therapist is to achieve the highest client satisfaction and retention rates and the service and retail targets that have been set.

Responsibilities:

• Perform all treatments immaculately as per company SOPs.
• Have the ability and drive to learn additional treatments and perform them as per company SOPs.
• Upsell services and retail products to clients.
• Mentor new joiners.
• Be open minded and learn all services and knowledge during training.
• Maintain tools and equipment’s to company and hygiene standards and report immediately any defect.
• Prepare and clean up station before and after each client as per standard set manual.
• Identify contraindications for any treatment and report it to Receptionist.
• Advice clients on home-care maintenance product for sale.
• Keep updating product knowledge.
• Follow daily duties as per roster.
• Relay any issue to most senior person in the spa (i.e.: contraindications, complaints, etc...)
• Communicate with the client in a professional manner.
• Check for client’s feedback after treatment.
• Attend all monthly staff meeting & Spa Briefings even when off.
• Help at the end of the day with the cleaning routine.