Company Profile:

The House of Enspa was created in 2002 as a movement for women to empower themselves through inner beauty and to just BE beautiful. We are constantly working on customer centricity. We put the voice of our customers to work for us. Word of mouth means a lot to us. Always at the top of our game current and bringing in innovative and new offerings and trends. As a result, we are winners and tremendously thriving - the bestselling in what we do. Our customers love it, and we have a huge fan club - they are amazed by us and won't go anywhere else. This doesn't mean we ever rest- always on our toes and at the forefront of our minds is the belief that our competition is better than us.

The Role:

We are currently looking to hire a highly qualified and motivated Branch Manager to manage one or more of our locations. At the highest level, you will be responsible for taking full P&L ownership of the location(s) under your management, and maximizing customer satisfaction, employee wellbeing, and commercial performance.

Responsibilities:

• Provide strong and positive leadership to all service professionals within your location(s).
• Develop a thorough understanding of operating processes and ensure adherence to SOPs.
• Manage service delivery and customer experience to ensure the highest levels of quality, hygiene, and customer satisfaction.
• Drive location sales and manage costs in line with budgets.
• Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities.
• Develop and maintain expertise of spa/salon computer systems, and ensure staff are well versed in systems.
• Work towards team targets and show initiatives in achieving them.
• Contribute to the sales of your location.
• Work with training department to coordinate training of staff.
• Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance.
• Maintain cleanliness of spas/salons by managing cleaning schedules and performance
• Conduct trainings for new staff as well as refresher and new skill training for all.
• Ensure excellent delivery of training programs as per SOPs.
• Conduct assessments of technicians and salon staff, to identify and address skills gaps. Maintain & organize records for future reference.