Job Profile: Senior. Receptionist
HOUSE OF ENSPA - Dubai, United Arab Emirates
Company Profile:
The House of Enspa was created in 2002 as a movement for women to empower themselves through inner beauty and to just BE beautiful. We are constantly working on customer centricity. We put the voice of our customers to work for us. Word of mouth means a lot to us. Always at the top of our game current and bringing in innovative and new offerings and trends. As a result, we are winners and tremendously thriving - the bestselling in what we do. Our customers love it, and we have a huge fan club - they are amazed by us and won't go anywhere else. This doesn't mean we ever rest- always on our toes and at the forefront of our minds is the belief that our competition is better than us.
The Role:
Senior Receptionist supports the salon team by providing a first-class client experience & ensuring the smooth & efficient operation of the spa reception by managing the front desk with bookings, re-bookings & daily management of clients. We are looking to hire for a skilled Senior Receptionist who is passionate about beauty & helping customers with their daily requirements.
Responsibilities:
- Handle customer and staff queries, appointments and ensure accurate response/ reconfirmation is given within the decided timeframe.
- Handle multi line telephone system efficiently and accurately applying the company’s telephone etiquettes & call handling system.
- Manage the booking system efficiently and ensure communication is accurate throughout the spa and that all documents and systems reflect the same information.
- Receive and greet visitors in an efficient, tactful, and courteous manner.
- Assist in collecting payments from the clients
- Assist in the opening and closing of the Spa and daily sales cash collection and ensure they are accurately administered and completed.
- Actively promote the company’s Spa services and Retail to all the customers.
- Assist Spa Manager/in-charge with assignments/ task of the staff.
- Listen to client concerns with empathy and offer every possible help within the role assigned and The House of Enspa’ s policies and procedures, ensures a follow through of the client issue till its closure.
- Understands the customer and builds strong collaborative customer and staff relationships and builds customer trust and confidence.
- Trains new staff as needed
- Assist in inventory as needed
- To present a polished, professional image, ensuring that the company policies are adhered to by paying particular attention to dress, appear and radiate positive body language.
- To always maintain a friendly & approachable attitude towards clients and staff.
