We are seeking a proactive and customer-focused Café/Restaurant Supervisor to oversee the daily operations of the Coffee Reformatory. The ideal candidate will ensure exceptional customer service, manage staff effectively, and maintain operational excellence in a vibrant and welcoming environment.

Key Responsibilities

• Oversee daily café/restaurant operations, ensuring smooth workflow and efficiency.
• Lead, train, and motivate the team to deliver high-quality service.
• Maintain a welcoming atmosphere and ensure customer satisfaction at all times.
• Manage inventory, including ordering and stock control for food and beverages.
• Ensure adherence to health, safety, and hygiene standards.
• Handle customer inquiries, complaints, and feedback professionally.
• Coordinate staff schedules and manage attendance.
• Assist in financial tasks such as daily cash handling, sales reporting, and meeting revenue targets.
• Collaborate with management to implement promotions and optimize menu offerings.

Qualifications & Skills

• Experience: Minimum of 2 years in a supervisory role in the F&B or hospitality industry.
• Education: Diploma or equivalent qualification in hospitality, F&B, or related fields (preferred).
• Strong leadership and communication skills.
• Ability to manage a team in a fast-paced environment.
• Knowledge of coffee preparation and F&B trends is a plus.
• Excellent organizational and problem-solving abilities.
• Customer-centric attitude with a passion for creating memorable experiences.

• Flexible to work shifts, weekends, and holidays as needed.
• Ability to stand and move around for extended periods.