Purpose of the Job Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met. Job Description • Adhere to Customer Service Policies and Procedures to maximize customer satisfaction. • Manage daily customer complaints and ensure timely resolution. • Manage the Global Case System and make sure all customer inquiries/requests are met. • Liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implementing those improvements. • Manage shipment in and out movement through warehouse management system and other systems if required. • Preparing of documents for in and out movement. • Coordinate daily activity to track location and movement of inventory • Provide reports to internal and external customers as required. • Works closely with providers to assure efficient and effective execution of defined processes and goods transportation. • Organizes and maintains hard copy and electronic documentation supporting order fulfillment. • Verifies inventory locations and availability for shipment against requirements specified in purchase orders. • Ensures that goods are shipped in the most timely and efficient manner according to documented processes. Job Requirements - Experience and Education • Bachelor s degree in business or related fields. • English Language Proficiency. • Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook). • 1-2 years of relevant experience. • Strong communication skills and interpersonal skills. • Ability to manage difficult or angry customers. • Strong Time management Skills and Problem-solving skills. • Business writing skills (responses to customers, procedures, standards etc ).
