Job Title: CRM Developer CLM

Experience Required: 7+ years

Key Responsibilities:

• Manage and Administer CRM solutions, focusing on CLM (Customer Lifecycle Management) modules.
• Collaborate with cross-functional teams to resolve issue.
• Maintain integration between CRM systems and other business applications.
• Perform Daily Health Check of the Systems to Maitian 100% available.
• Ability to Achieve SLA/KPI of customer complaints.
• Troubleshooting for CRM-related issues, Log Analysis, Data Purging.
• Ensure data integrity, security, and compliance within CRM systems.

Skills and Qualifications:

• Understnading of Telecom business and critical business processes like Activation, Provisioning, Customer Heierachy, Telecom products for Mobile, prepaid, postpaid, Fixed line, B2B, B2C etc
• Proficiency in understanding of TELECOM CRM concepts :
• Strong expertise In MW Admin Apache / IIS
• Strong expertise in deployment and configuration.
• Expertise in understanding of relational databases, .NET Framework and web services.
• Expertise with programming languages like PL/SQL, SQL, PowerShell, UNIX
• Excellent problem-solving and analytical skills.

Preferred Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field.
• Work Experience in Telecomm Domain of minimum 5 years
• Familiarity with Agile development methodologies.
• Strong communication and teamwork skills.