Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
1 - 6 years
CRM Management:
- Oversee the implementation and maintenance of the HubSpot CRM system to ensure efficient use and data integrity.
- Customize and optimize the CRM to meet the unique needs of the luxury car rental business.
Data Analysis:
- Monitor and analyze customer data to identify trends, opportunities, and performance metrics.
- Generate reports to track sales performance, customer engagement, and marketing effectiveness.
Lead Management:
- Manage the lead capture process, ensuring leads are properly categorized and prioritized.
- Develop and implement lead nurturing strategies to convert leads into customers.
Customer Segmentation:
- Create and maintain customer segments in HubSpot for targeted marketing efforts.
- Collaborate with the marketing team to design campaigns tailored to specific segments.
Training and Support:
- Provide training and support to team members on HubSpot features, best practices, and workflows.
- Troubleshoot any technical issues with the CRM and liaise with HubSpot support as needed.
Integration:
- Integrate HubSpot with other tools and platforms used by the business to streamline processes and data flow.
Customer Interaction:
- Handle incoming calls, emails, and messages from customers in a professional and courteous manner.
- Update the customer data on the HubSpot CRM