CRM Management:

• Oversee the implementation and maintenance of the HubSpot CRM system to ensure efficient use and data integrity.
• Customize and optimize the CRM to meet the unique needs of the luxury car rental business.

Data Analysis:

• Monitor and analyze customer data to identify trends, opportunities, and performance metrics.
• Generate reports to track sales performance, customer engagement, and marketing effectiveness.

Lead Management:

• Manage the lead capture process, ensuring leads are properly categorized and prioritized.
• Develop and implement lead nurturing strategies to convert leads into customers.

Customer Segmentation:

• Create and maintain customer segments in HubSpot for targeted marketing efforts.
• Collaborate with the marketing team to design campaigns tailored to specific segments.

Training and Support:

• Provide training and support to team members on HubSpot features, best practices, and workflows.
• Troubleshoot any technical issues with the CRM and liaise with HubSpot support as needed.

Integration:

• Integrate HubSpot with other tools and platforms used by the business to streamline processes and data flow.

Customer Interaction:

• Handle incoming calls, emails, and messages from customers in a professional and courteous manner.
• Update the customer data on the HubSpot CRM