Purpose of the Job Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. Job Description • Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships • Actively listen to customer concerns, identify solutions, and follow up to ensure resolution • Provide clear and concise information to customers through various channels, fostering a positive experience • Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service • Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs) • Contribute to maintaining and improving customer service standards through initiative and feedback Job Responsibilities - Experience and Education • Bachelors degree in Business or related field • 2 years of experience in a customer service role Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Customer Focus Communication Skills Problem Solving Teamwork Time Management
