Job Type
Full-time
Work Type
On-Site
Location
Cairo, Egypt
Experience
2 - 5 years
Purpose of the Job
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
Job Description
• Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
• Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
• Provide clear and concise information to customers through various channels, fostering a positive experience
• Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service
• Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)
• Contribute to maintaining and improving customer service standards through initiative and feedback
Job Responsibilities - Experience and Education
• Bachelors degree in Business or related field
• 2 years of experience in a customer service role
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Customer Focus
Communication Skills
Problem Solving
Teamwork
Time Management