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Customer Service Executive

Deepak Steel & power Limited

Job Type

Full-time

Work Type

On-Site

Location

Cairo, Egypt

Experience

2 - 5 years

Purpose of the Job
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
Job Description
• Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
• Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
• Provide clear and concise information to customers through various channels, fostering a positive experience
• Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service
• Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)
• Contribute to maintaining and improving customer service standards through initiative and feedback
Job Responsibilities - Experience and Education
• Bachelors degree in Business or related field
• 2 years of experience in a customer service role
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Customer Focus
Communication Skills
Problem Solving
Teamwork
Time Management