You will be responsible:
- To act as a liaison between the customers and the company.
- To professionally and effectively manage visitors, customer queries and complaints;
- To log in the company system, effectively communicate, track and close all queries and customer complaints;
- To ensure high customer satisfaction in business

Job responsibilities:
- Receive visitors at the front desk by greeting, welcoming, answering and directing them appropriately;
- Notify concerned employee of visitor arrival.
- Answer, screen and forward incoming phone calls and operate the switchboard;
- Provide information to callers; take and relay messages
- Proactively attend and respond to sales and general queries, customer complaints, payment collection and invoice discrepancies
- Enter customer queries and complaints in ‘Clear’ or any other assigned company system;
- Ensure its timely communication to the concerned employees;
- Also, ensure its timely closing in the system.
- To regularly collect customer feedback and do customer satisfaction surveys, if advised; Identify gaps and communicate to higher authorities
- Maintain office directory and guest logbook, keep a safe and clean reception area and maintain a professional office ambience
- Schedule appointments, coordinate meetings and organise meeting room bookings
- Provide administrative and clerical support, prepare letters and documents
- Documenting and communicating various actions, irregularities, and continuing needs
- Receiving, sorting and distributing courier, documents and packages
- To do cross-functional coordination with all concerned departments, so as to effectively resolve cross-functional issues, if assigned
- To maintain good and long-lasting relationship with clients by providing support, information and guidance, researching and recommending waste management solutions and service improvement initiates
- To Prepare the required monthly and /or any other MIS report, as assigned by your reporting manager
- Monitor market conditions and competitor activity and provide its feedback to the Line Manager
- To maintain professional and technical knowledge through continuous learning, by attending educational workshop, training and e-learning programs, by reviewing professional publications and by benchmarking best practices
- Responsible to comply with the applicable HSE and company policies and procedures, UAE laws and applicable regulations
- To work ethically and to report any violations and acts that may affect the health, safety, environment, ethics and company reputation
- To Perform any other task, as assigned from time to time by the company, based on business requirement.

Working conditions:
- Considerable amount of time to be spend attending and responding to phone calls and many times for longer time duration.
- Needs to work more independently and mostly from office
- Standard hours of work. Sometimes, based on business requirements, the employee maybe required to work for extended hours

Physical requirements:
- Expected to dress professionally, as per the company standards
- There may be a requirement to physically inspect waste on duty.

Requirements

- Education: Graduation from an accredited University.
- Professional Certification: Business or waste management related certification preferred.
- Specialized knowledge: preferably in Waste Management industry
- Skills: Communication, Organizational, and Interpersonal skills; Problem Solving Skills
- Computer Skills: Computer literate (Microsoft Word, Excel, e-mail, internet, etc.)
Other characteristics such as personal characteristics: Should be a team player, honest, self-confident, disciplined, highly organised and able to prioritise tasks, pleasing personality, empathetic and patient.
- Experience: At least 2 years of relevant work experience.