Job description
Job Summary:
Urgent !! We are seeking a talented and customer-focused Customer Support Executive to join our team in Dubai. In this role, you will be the face of our company, assisting customers with their inquiries, resolving issues, and ensuring their overall satisfaction. Your excellent communication skills, problem-solving abilities, and cultural sensitivity will be critical in building strong relationships with our diverse clientele in Dubai.
Designation – Customer Support Executive (Female Candidate)
Work location - Dubai UAE (Onsite)
PLEASE NOTE - PEOPLE WILLING TO RELOCATE WILL ONLY APPLY WITH LANGUAGE EXPERT IN ENGLISH, TELUGU, KANNADA, HINDI (Mandatory)
Responsibilities:
- Serve as the first point of contact for customers in Dubai through various channels, including phone, email, chat, and social media.
- Respond promptly and courteously to customer queries, providing accurate information and effective solutions.
- Demonstrate empathy and understanding while addressing customer concerns and ensuring a positive customer experience.
- Troubleshoot and resolve product or service-related issues, guiding customers through step-by-step resolutions or escalating complex cases to senior support as needed.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Proactively identify recurring issues and suggest process improvements to enhance customer satisfaction.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
Requirements:
- Proven work experience as a Customer Support Executive (preferred)
- Excellent verbal communication skills in English; Hindi, Telugu, kannada
- Strong cultural awareness and sensitivity to interact effectively with a diverse customer base.
- Empathetic, patient, and able to handle challenging customer interactions with professionalism.
- Problem-solving mindset with the ability to think on your feet and find creative solutions.
- A positive attitude, self-motivation, and the ability to work well both independently and as part of a team.
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Benefits:
- Competitive salary package
- Food and Accommodation will be provided from the company end (if required)
- A supportive and inclusive work environment that encourages growth and career advancement.
- Health and wellness benefits- Free Medical Visa
- Opportunity to work with a diverse and dynamic team dedicated to excellence.
Kindly note: - Expenses occurred in Visa and Tickets is Rs. 35000/- which will be recovered in three installments from the candidate’s salary
Role: Customer Success, Service & Operations - Other
Industry Type: Advertising & Marketing (Public Relations)
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
